Summary
Overview
Work History
Education
Skills
Timeline
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DEBASMITA ROY CHOUDHURY

DEBASMITA ROY CHOUDHURY

Sr Analyst- Sales Operations
Bengaluru

Summary

A professional with 4+ years of experience in sales, operations, and account management. Serving as Account Manager & Sales Ops Analyst at Tazapay at the moment. My view of growth is that I am eager to offer our clients and stakeholders the finest service possible in order to expand Business. A meticulous expert with a proactive mindset and a track record. Excellent interpersonal and organizational skills and a track record of success in team leadership, strategic vision, and teamwork to look for and keep a full-time job that offers professional challenges while leveraging strong communication, time management, and problem-solving abilities.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Sales Ops & Account Manager

Tazapay
Bangalore
05.2022 - Current
  • Manage all post sales interactions with customers through strong relationship building, product knowledge, planning & execution
  • Maintain a deep understanding of the product & speak with clients about the most relevant features/functionality of their specific business
  • Increase customer satisfaction by addressing challenges they are facing with respect to product, understanding their domain and sharing inputs to use the product
  • Work closely with product & engineering on identification & tracking enhancement requests & bugs
  • Track accounts to identify churn risk & work proactively to eliminate that risk.
  • Deliver continuous & routine communication with customers to develop manageable action plans to further enhance partnerships.

Sr Analyst- Operations & Enablement

Vivish Technologies Pvt. Ltd (MyGate)
Bengaluru
03.2020 - 05.2022
  • Collaborate with cross functional team which includes Finance, Client Service Specialists and Sales Managers for a smooth hands-off post sales
  • Oversee the administration of CRM
  • Ensure that data on opportunities is properly maintained into CRM & in a timely manner
  • Managing all inbound leads, ensuring their proper assignments & reporting
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Developed team communications and information for meetings

Inside Sales Executive

Vivish Technologies Pvt Ltd
Bengaluru
04.2019 - 02.2020
  • Sourcing new sales opportunities through inbound lead follow ups
  • Understanding customer needs and requirements
  • Close sales and achieve daily target
  • Maintaining a proper follow up for prospects
  • Updates job knowledge by studying new product descriptions & participating in educational opportunities
  • Managing Customer Relations.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
  • Prepared pricing strategies for current customers to enhance sales and increase profitability
  • Designed survey method to evaluate inside sales team

Summer Internship

Merino Panel Products Ltd
Kolkata
04.2017 - 07.2017
  • To study the behavior of dealers and to understand the sales process in the Laminate Industry
  • Methodology:
  • Conducted a survey via questionnaire to identify dealer preferences related to Acrylic Solid Surface (Hanex) and Exterior Wall Cladding (High Pressure Laminates)
  • Created Brand Awareness among the dealers, architects & interior designers by showcasing shade cards, brochures and other collaterals
  • Generated new leads by visiting existing dealers and asking for references
  • Learning Outcome:
  • Gathered knowledge about the Acrylic Solid Surface & Exterior wall Cladding industry in Kolkata
  • Developed negotiation skills in the course of interaction with dealers, architect & interior designers
  • Understood the process of generating leads from the dealers, architects & interiordesigners
  • PROJECTS
  • Theme Day: Conducted a marketing research and created a presentation on ITC, during this project we can verify their varied competitor’s market share in FMCG market in Asiancountry
  • Start-up plan: Participated in an exceedingly selling challenge to come up with profits from capital of Rs.2000, during this project we've got to create a product and sale it within themarket
  • We sold gift items and food items
  • City Scan: Market research on “Handlooms & Handcrafts” products in Dakshinapan to learn about business strategies during peak season
  • Aspire to Achieve: A project on oral presentation supported self-branding in level one and business specification on Level 2
  • We represent the corporate “Bharti Airtel”
  • Brand Wars: A competition where we created the marketing strategy and launched a new brand of frozen products i.e
  • Vegetables (Fregitable) in the premium segment

Education

MBA - Marketing & HR

Bengal Institute of BusinessStudies
Kolkata, WB
06.2016 - 06.2018

Bachelor of Accountancy - Accountancy

Calcutta University
Kolkata
07.2010 - 07.2014

High School Diploma -

Kendriya Vidyalaya Cossipore
Kolkata
07.2009 - 04.2010

High School Diploma -

Kendriya Vidyalaya Dum Dum
Kolkata
04.2007 - 04.2008

Skills

    MS Office

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Timeline

Sales Ops & Account Manager

Tazapay
05.2022 - Current

Sr Analyst- Operations & Enablement

Vivish Technologies Pvt. Ltd (MyGate)
03.2020 - 05.2022

Inside Sales Executive

Vivish Technologies Pvt Ltd
04.2019 - 02.2020

Summer Internship

Merino Panel Products Ltd
04.2017 - 07.2017

MBA - Marketing & HR

Bengal Institute of BusinessStudies
06.2016 - 06.2018

Bachelor of Accountancy - Accountancy

Calcutta University
07.2010 - 07.2014

High School Diploma -

Kendriya Vidyalaya Cossipore
07.2009 - 04.2010

High School Diploma -

Kendriya Vidyalaya Dum Dum
04.2007 - 04.2008

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DEBASMITA ROY CHOUDHURYSr Analyst- Sales Operations