Deann Jasper
Lufkin,TX
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 29 years of related experience.
Overview
29
29
years of professional experience
Work History
Warranty Administrator
Southern Chrysler Dodge Jeep
Lufkin, Texas
09.1992 - Current
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
Education
High School Diploma -
Lufkin High School
Lufkin, TXSkills
- Claims submissions
- Recordkeeping skills
- Factory recalls knowledge
- Compliance reviews
- Prior authorization processing
- Data integrity
- Great mathematical skills
- Collaborative relationships
- Customer Relations
- Employee Training
- Cash Handling
- Reliable and Responsible
- Work Task Prioritization
- Call Response and Transfer
- Complaint Resolution
- Detail-Oriented
- Policies and Procedures
- Cash Register Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warranty Administrator
Southern Chrysler Dodge Jeep
09.1992 - Current
High School Diploma -
Lufkin High School