Summary
Overview
Work History
Education
Skills
Timeline
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Diego Cruz

Guest Advocate/Fulfillment
Silvis,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Guest Advocate

Target
Moline, IL
11.2018 - Current
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Assisted customers with prompt and polite support in-person and via telephone.

Crew Member

Dairy Queen Grill & Chill
Silvis, IL
04.2017 - 10.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.

Education

No Degree -

Black Hawk College
Moline, IL

High School Diploma -

United Township High School
East Moline, IL
08.2015 - 05.2019

Skills

    Money handling abilities

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Timeline

Guest Advocate

Target
11.2018 - Current

Crew Member

Dairy Queen Grill & Chill
04.2017 - 10.2018

High School Diploma -

United Township High School
08.2015 - 05.2019

No Degree -

Black Hawk College

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Diego CruzGuest Advocate/Fulfillment