Dawn Hinton
Snellville,GA
Summary
Motivated Student Worker currently completing Associates degree in Business and Cosmetology with expected graduation in 2021. Eager to expand horizons and make positive impact by taking on hands-on, dynamic position in Business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of post-secondary education
30
30
years of professional experience
Work History
Work Study Office Assistant
Veteran Affairs
Lawerenceville , GA
08.2019 - Current
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Gained operational knowledge and supported departmental needs.
- Managed supplies, including processing new orders and maintaining inventory organization for team.
- Upheld strict security procedures to maintain data confidentiality.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
Travel Agent Customer Service
World Travel Holdings
Orlando, Florida
11.2014 - 08.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Teacher
First Baptist Of Orlando
Orlando, Florida
09.2013 - 05.2016
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Supervised learning groups of students in classroom stations.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Daycare Owner/Operator
Ms. Dawn's Daycare Family Home Center
Ypsilanti, MI
01.2003 - 04.2010
- Maintained accurate accounting of tuition and operating reports.
- Modernized instructional plans and educational approaches to enhance student learning.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only [Timeframe].
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Oversaw day-to-day operations, including supervising large teams across several sites.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reviewed shift reports to understand current numbers and trends.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Consulted with families to discuss activities and behaviors of each child.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each [Timeframe].
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Factory Assembler
Ford Motor Company
Saline, MI
09.1992 - 05.2003
- Completed durable assemblies and subassemblies with hand and power tools.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
- Sampled and tested final products to check conformance with production tolerances.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Assisted quality assurance by inspecting items and removing defective parts.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prioritized employee safety to reduce incidents.
United States Soldier
US Army
Fayetteville, NC
01.1987 - 01.1992
- Implemented tactics, procedures, and techniques for defense systems.
- Operated and maintained armored vehicles.
- Engaged targets in low-light conditions with night vision equipment.
- Secured and protected military property, assets and personnel.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Education
High School Diploma -
Pioneer High School
Ann Arbor, MI 09.1981 - 06.1984
Early Childhood Education
Washtenaw Community College
Ann Arbor, MI 08.1984 - 05.1989
Travel Agent
AAA Travel School
Charlotte North Carolina 01.2012 - 01.2013
Cosmetology
Gwinnett Technical College
Lawrenceville, GA 08.2019 - 06.2021
Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA 08.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Administrative support
undefinedQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Administration And Management
Gwinnett Technical College
08.2020 - Current
Work Study Office Assistant
Veteran Affairs
08.2019 - Current
Cosmetology
Gwinnett Technical College
08.2019 - 06.2021
Travel Agent Customer Service
World Travel Holdings
11.2014 - 08.2017
Teacher
First Baptist Of Orlando
09.2013 - 05.2016
Travel Agent
AAA Travel School
01.2012 - 01.2013
Daycare Owner/Operator
Ms. Dawn's Daycare Family Home Center
01.2003 - 04.2010
Factory Assembler
Ford Motor Company
09.1992 - 05.2003
United States Soldier
US Army
01.1987 - 01.1992
Early Childhood Education
Washtenaw Community College
08.1984 - 05.1989
High School Diploma -
Pioneer High School
09.1981 - 06.1984
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