Davina Morton
SEVERN,Maryland
Summary
Dynamic administrative professional and leader with ten + years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Cpr
Work History
Discharge Coordinator / Utilization Reviewer
UM Baltimore Washington Medical Center
Glen Burnie, MD
11.2020 - Current
- Coordinated transfer of out-of-area patients into in-network facilities.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Identified and referred patients to social work department for additional coverage and services.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Performed prior authorization review of services requiring notification.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed admission reviews based for medical necessity based upon specification.
Administrative Technician
UM Baltimore Washington Medical Center
Glen Burnie, MD
04.2019 - 11.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Established administrative work procedures to track staff's daily tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Customer Service Specialist I
Versant Health
Linthicum, Maryland
05.2018 - 04.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2016
Associate of Science - Medical Records
University of Phoenix
Tempe, AZ05.2013
Skills
- Discharge Paperwork
- Report Preparation and Analysis
- Staff Training
- Team Management
- Discharge Planning Coordination
- Emergency Care
- Customer Satisfaction
- Referral Coordination
- Software Applications
- Clear Patient Communication
- Obtaining Authorizations
- Benefits Guidelines
Certification
- CNA - Certified Nurse Assistant
Volunteer Emt
Skills in CPR, administering oxygen and treating allergic reactions. Complete patient assessment. Responds to requests for pre-hospital emergency medical care and transport of sick or injured persons, setting up and/or operating oxygen and auto-defibrillation equipment, administering pre-hospital emergency medical care to the sick and injured and performing other related work as assigned.
Timeline
Discharge Coordinator / Utilization Reviewer
UM Baltimore Washington Medical Center
11.2020 - Current
Administrative Technician
UM Baltimore Washington Medical Center
04.2019 - 11.2020
Customer Service Specialist I
Versant Health
05.2018 - 04.2019
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Medical Records
University of Phoenix
Similar Profiles
Pamela NehringPamela Nehring
Pediatric Clinical Educator at UM Baltimore Washington Medical CenterPediatric Clinical Educator at UM Baltimore Washington Medical Center
Yoobin LimYoobin Lim
Medication Reconciliation Technician at UM Baltimore Washington Medical CenterMedication Reconciliation Technician at UM Baltimore Washington Medical Center
PATRICIA R. GEISENDAFFER, BSN, RNPATRICIA R. GEISENDAFFER, BSN, RN
Registered Nurse- Oncology at UM Baltimore Washington Medical CenterRegistered Nurse- Oncology at UM Baltimore Washington Medical Center
Briana ShawBriana Shaw
Facility Admissions Coordinator at UM Baltimore Washington Medical CenterFacility Admissions Coordinator at UM Baltimore Washington Medical Center
Dalaina CannonDalaina Cannon
Marketing and Advertising at Blue Water BaltimoreMarketing and Advertising at Blue Water Baltimore