Hi, I’m
DAVID SESAY
Staten Island
Summary
Proficient in customer service and support, with experience in sales strategy and negotiation. Demonstrated ability to manage relationships effectively while conducting market analysis to enhance product knowledge. Engaged in continuous improvement initiatives that fostered teamwork and collaboration, ensuring compliance with health and safety standards. Strong interpersonal communication skills complemented by a positive attitude and self-motivation contribute to successful lead qualification and nurturing processes.
Overview
20
years of professional experience
1
Certification
Work History
Griswold Special CareOcean City
Patient Care Technician
11.2020 - 04.2025
Job overview
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Engaged customers through effective interpersonal skills to enhance communication.
- Recognized for delivering exceptional customer service by management.
- Provided attentive service to customers in face-to-face and phone interactions.
- Notified senior staff of patient emergencies to optimize care outcomes.
- Supported healthy patient skin through bedside baths, wound care, and integrity checks.
- Maintained cleanliness and sanitation of instruments and equipment.
- Explained treatment procedures clearly to patients and families.
Self-employeedStone Mountain
Cleaning Crew Manager
11.2018 - 08.2020
Job overview
- Scheduled regular inspections of facilities to identify maintenance needs and improvement areas.
- Supervised housekeeping personnel to enhance service quality and performance.
- Planned and led team meetings to review business results and communicate ongoing priorities.
- Investigated customer complaints regarding cleanliness and sanitation issues.
- Analyzed client survey data to assess satisfaction with services provided.
- Developed standard operating procedures to ensure efficiency and accuracy in operations.
- Managed daily cleaning crew operations, ensuring timely completion of tasks.
- Established positive client relationships through exceptional customer service.
Home DepotStaten Island
Flooring Sales Specialist
07.2010 - 11.2018
Job overview
- Prepared accurate quotes based on measurements from job sites and contractor blueprints.
- Participated in trade shows to promote flooring products and build professional networks.
- Educated customers on flooring maintenance techniques to extend product lifespan.
- Assisted customers in selecting appropriate flooring options, including carpet, hardwood, and laminate.
- Maintained detailed records of sales transactions for management review.
- Implemented health and safety protocols to ensure a secure shopping environment.
- Developed relationships with contractors to enhance business growth opportunities.
- Conducted market research to identify customer trends and competitive pricing.
Dunkin' Donuts FranchisingStaten Island
General Store Manager
03.2005 - 07.2010
Job overview
- Monitored employee performance, identifying gaps for timely corrective actions.
- Maintained comprehensive records of inventory, sales, and personnel activities.
- Supervised receiving, stocking, merchandising, and display maintenance tasks.
- Provided leadership and mentoring to new hires, enhancing knowledge of company programs.
- Prepared weekly schedules to ensure adequate floor coverage within fiscal guidelines.
- Strengthened workflow productivity by recruiting and developing high-performing talent.
- Implemented business strategies to boost revenue and penetrate new markets.
- Reviewed daily financial statements to pinpoint opportunities for improvement.
Education
Course Careers
from Tech Sales
05-2025
Coursera
Some College (No Degree) from Google Cybersecurity
08-2024
Independence UniversitySalt Lake City, UT
Associate of Science from Respiratory Therapist
01-2018
College of Staten IslandStaten Island, NY
GED
11-2012
Skills
- Customer service and support
- Sales strategy and negotiation
- Technical sales expertise
- Relationship management
- Market analysis and product knowledge
- Positive attitude and self-motivation
- Continuous improvement initiatives
- Interpersonal communication skills
- Multitasking and task prioritization
- Teamwork and collaboration
- Health and safety compliance
- Risk management strategies
- Active listening and effective communication
Languages
Krio
Professional
Spanish
Elementary
Arabic
Elementary
English
Professional
Certification
1. Tech Sales
2. Google Cybersecurity Specialization
3. Investment Risk Management
4. Connect And Protect: Networks And Network Security
Affiliations
- Golfers
- Bird Watching
- Girl Dad
References
References available upon request.
Timeline
Patient Care Technician
Griswold Special Care
11.2020 - 04.2025
Cleaning Crew Manager
Self-employeed
11.2018 - 08.2020
Flooring Sales Specialist
Home Depot
07.2010 - 11.2018
General Store Manager
Dunkin' Donuts Franchising
03.2005 - 07.2010
Course Careers
from Tech Sales
Coursera
Some College (No Degree) from Google Cybersecurity
Independence University
Associate of Science from Respiratory Therapist
College of Staten Island
GED
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