Darryl Allison

· Repairs and maintains automatic Pinspotters/Pinsetters, lane and scoring equipment, and all other bowling center equipment at the highest level of operating proficiency.

· Assists in the repair and maintenance of the bowling facility.

· Performs preventive maintenance, cleaning and /or minor repairs as directed by the center Facility Manager.

· Retrieve cabinets from warehouse location using two-wheel hand cart/pallet jack to load/stack in trailer.

· Use a barcode scanner to maintain accurate inventory levels and ensure complete orders.

· Report quality, safety, process improvements to supervisor.

Rotate into others positions as assigned by supervision to help minimize production interrupts

· Deliver service and support to end-users using via phone, remote connection or over the Internet.

· Actively listen to customers to understand their issues or concerns.

· Interview clients to gather information useful in providing recommendations and solutions to a technical problem.

· Provide daily technical support services for information technology establishments.

· Provide step-by-step guidelines for the resolution of a technical issue.

· Document and track customer issues using a ticketing system to ensure quick resolution.

· Explain highly technical details to customers using simple understandable terms.

· Guide and direct the activities of less experienced tech support personnel.

· Maintain an up-to-date knowledge of company products and services.

· Stay abreast with technological developments and trends.

· Educate customers on the features of company products/services to minimize technical challenges.

· Follow up and make scheduled call backs to customers where necessary.

· Stay current with system information, changes, and updates.

· Leads and mentors 451 active-duty personnel across 11 Air Force Specialties Codes enabling on and off equipment maintenance efforts in support of 55 KC-135 aerial refueling aircraft valued at $3.6B

· Analyzes aircraft maintenance metrics and data; identifies and corrects adverse quality and maintenance standardization evaluation trends to maximize 22d Air Refueling Wing’s mission capable rates

· Coordinates Higher Headquarters taskings with squadron leadership; ensures timely completion of strategic level communication; manages prescribed maintenance, personnel, and administration programs

· Oversees manpower levels; advises squadron leadership on personnel and equipment issues affecting both KC-135 refueling aircraft sustainment KC-46 next generation aerial refueling aircraft bed down

· Leads and mentors 58 Active Duty, Air Force Reserve Command personnel across four sections, and two Air Force Specialists Codes

· Directs maintenance of 424 units worth $12.5M supporting 55 aircraft worth $3.2B

· Governs scheduled and unscheduled equipment maintenance actions then sets work center priorities and establishes personnel task procedures

· Reviews aircraft flying schedules, Quality Assurance reports; manages Aerospace Ground Equipment for aircraft maintenance support shops, flight line aircraft maintenance operations, and base support

· Oversees manpower distribution; advises Squadron Commander and Supervision on personnel and equipment issues affecting mission and deployment capabilities

· Leads eight joint Navy/Air Force couriers transporting highly classified Department of Defense and diplomatic material to over 3,000 global accounts

· Controls $72,000 and 28 programs; responsible for unit morale, facilities, and resources exceeding $1.2 million

· Command liaison to domestic and foreign military and civilian agencies on Department of Defense courier related issues and support

· Directs and leads surface and air missions; supports 446 customers located in Southwestern United States and Pacific region

· Oversee timely employee performance appraisals.

· Support and encourage participation in the employee recognition programs.

· Establish production controls and standards.

· Plan, organize, and develop budget requirements.

· Establish unit resource requirements to include personnel, space, equipment, and supplies.

· Supervise and train personnel in GSE maintenance.

· Advise and perform troubleshooting techniques before assigning the repair, maintenance, and modification to others.

· Implement directives and regulations pertaining to environmentally approved maintenance practices.

· Utilized automated maintenance database to monitor maintenance trends and analyze equipment maintenance requirements.