Darrion Leggette
San Diego,CA
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong knowledge and proficiency to navigate multiple systems.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Order Management Specialist
Home Depot
San Diego , CA
02.2021 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Sales Specialist
Lowes Home Improvment
Poway , Ca
11.2019 - 02.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
Install Sales Coordinator
Lowes Home Improvment
San Diego , CA
01.2016 - 11.2019
- Coordinated installations reviews and completion of related paperwork.
- Prepared materials and staged items for installer pickup.
- Operated and served as subject matter expert on in-store order management system.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
Customer Service Representative
Lowes Home Improvment
San Diego , CA
04.2012 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard
U31
San Diego , Ca
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw entry and exit of up to [Number] employees and visitors daily
Education
High School Diploma -
Kearny High School
San Diego, CASkills
- Security Regulation Enforcement
- Employee and Visitor Screening
- Pattern Recognition
- Detailed Activity Logs
- Team Player
- Safety and Security
- Customer Inquiries
- Consultative Sales Approach
- Client Satisfaction
- Customer Interaction
- Account Inquiry Resolution
- Daily Logs
Certification
- Licensed Gaurd Card - October 2024
Timeline
Security Guard
U31
10.2022 - Current
Order Management Specialist
Home Depot
02.2021 - Current
Sales Specialist
Lowes Home Improvment
11.2019 - 02.2021
Install Sales Coordinator
Lowes Home Improvment
01.2016 - 11.2019
Customer Service Representative
Lowes Home Improvment
04.2012 - 01.2016
High School Diploma -
Kearny High School
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