Darius Hart
Washington,DC
Summary
Experienced IT Specialist committed to maintaining cutting-edge technical skills and up-to-date industry knowledge. Recent college graduate with network administration knowledge, including back-up, security management, e-mail systems, and applications support. Also, have expertise in delivering support services and resolving customer complaints. Trained in [Software Program]. Retail Sales Associate with more than 4 years in the retail industry. Areas of expertise include sales, customer relations, and inventory management. Meat counter clerk versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Grocery supervisor excelled at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Driver excelling at customer satisfaction. Picks up and discharges passengers at scheduled locations safely; regulates heating and ventilating equipment on the bus for the comfort of passengers. Follows rules and regulations of the Company. Adheres to all regulations related to the Americans with Disabilities Act (ADA); assists passengers as needed, to enter and exit vehicle safely; correctly operates wheelchair lift with proper safety restraints as requested by the customer. Provides transit information to passengers as needed. Flexible and hardworking in deadline-driven environments. Attentive and caring Dedicated Aide with a collaborative and resourceful approach to handling individual needs. Positive and upbeat team player devoted to promoting individual success. Offering years of experience in personal care.
Overview
18
18
years of professional experience
Work History
Dedicated Aide
Kipp Legacy College Prep
Washington, DC
04.2018 - Current
- Supports a student with special needs throughout the school day by making the curriculum and daily activities accessible for the student.
- Trained in Safety-Care to best support students throughout the day.
- Provided continuous care, support, and attention to assigned students.
- Reinforced teacher's instruction with personalized assistance.
- Promoted student creativity, problem-solving skills, and critical thinking abilities with individualized techniques.
- Worked with teaching staff and administrators to optimize student assistance and schedules.
IT Technician/Sound Technician
Upbeat Global. LLC
UPPER MARLBORO, Maryland
11.2015 - Current
- Analyze issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Processed over support requests weekly for technical assistance on a wide range of issues related to software
Driver
Transdev Transportation
Hyattsville, MD
05.2012 - 02.2015
- Follows rules and regulations of the Paratransit driver that operates a cutaway vehicle and transports passengers with disabilities safely
- Performs pre-trip and post-trip inspections of the assigned vehicle; sets the correct destination and route signs
- Operates a van, as assigned, safely, in all types of weather and traffic conditions, according to printed passenger schedules and operator’s schedules
- Picks up and discharges passengers at scheduled locations safely
- Collects proper cash fares
- Submits written reports on accidents, incidents, or unusual occurrences as required
- Accurately completes all reports
- Assists passengers as needed, to enter and exit vehicle safely; correctly operates wheelchair lift with proper safety restraints as requested by regulations
- Provides transit information to passengers as needed
- Applications on multiple plats 2
Entry-level technician
Cable Installer, Decisive Communications LLC
Bowie, MD
05.2011 - 09.2011
- Work in homes and businesses to install and repair telecommunications cables, install video, phone, and
- Internet services
- Communicate with customers ensuring that expectations are properly met
- Test lines when there is trouble reported by the customer, and modify, adjust or replace malfunctioning equipment
- Find the root cause of technical issues and devise a solution for repairing it
- Work with computers, diagnostic equipment, and complex machines
- Keep track of parts used, time spent at a customer's house, and repairs made.
Grocery team member/Grocery Supervisor/Meat counter clerk
Whole Foods Market
Washington, DC
04.2003 - 09.2007
- Carried out supervisory responsibilities in accordance to company policies and applicable laws
- Prepared and maintained inventory records
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Weighed, packaged and labeled meat and seafood products, following proper dating procedures
- Gained knowledge of products and sales items in order to answer shoppers' questions
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Lifted and maneuvered boxes weighing up to 50 pounds
- Supervised and trained team members in accordance with company policies and procedures
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives
- Sanitized meat aisles, grocery shelves, and storage and work areas, in accordance to health and safety guidelines.
Education
Bachelor of Science - Information Systems & Technology
Strayer University
Washington, DC06.2014
High School Diploma -
Theodore Roosevelt Sr High
Washington, DC06.1989
Skills
- Support teachers in ensuring safe environments and instructional opportunities that meet the needs of diverse learners
- Under teacher direction, provide individualized behavior and academic supports to improve a child's achievement of individual academic and behavioral goals in support of that child’s IEP goals
- Support the implementation of behavioral and academic strategies outlined in a child’s IEP
- Assist young children with personal hygiene, toileting, meals, and other daily activities when applicable
- Support the classroom teacher in monitoring student progress
- Maintain confidentiality and treat all information about children and their families in strict confidence
- Deescalate student behaviors using a variety of strategies
- Regularly observe students and take anecdotal notes or ABC data to inform the planning of small groups, classroom set-up, integration of students’ interests in learning activities, and subsequent assessments
- Establish positive relationships with colleagues, students, families, and the community which reflect recognition of and respect for every individual
- Demonstrate flexibility at all times dedicated aides are attached to the student’s IEP, and it should be expected that responsibilities will change as students’ needs change, including being reassigned to another child which may be at another campus
- Participate in 45-60 day IEP reviews in order to determine the student’s LRE
- Attend MDT meetings with the student support team and teachers
- Fulfill the standards of professionalism, including appropriate dress, attendance, and timeliness
Timeline
Dedicated Aide
Kipp Legacy College Prep
04.2018 - Current
IT Technician/Sound Technician
Upbeat Global. LLC
11.2015 - Current
Driver
Transdev Transportation
05.2012 - 02.2015
Entry-level technician
Cable Installer, Decisive Communications LLC
05.2011 - 09.2011
Grocery team member/Grocery Supervisor/Meat counter clerk
Whole Foods Market
04.2003 - 09.2007
Bachelor of Science - Information Systems & Technology
Strayer University
High School Diploma -
Theodore Roosevelt Sr High
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