Daphne Brown

• Conducts financial aid information sessions and assists prospective and current students with completion of their applications through the online student finance application system.
• Informs students on available funding in accordance to their needs assessment.
• Tracks student progress on financial aid packages.
• Contacts outside agencies regarding students' eligibility for assistance.
• Verifies and collects student aid reports from active students using the online student finance application system verification.
• Determines eligibility for and tracking Federal Work-Study awards.
• Conducts entrance and exit interviews with students, advising them of repayment schedule calculations.
• Contacts students to advise them of impending delinquent loan status.

• Serving as primary contact for students across campuses with account related questions
• Communicating with students via email and telephone to ensure timely receipt of scheduled payments
• Establishing repayment schedules based on school policy and students’ financial situations
• Documenting, recording, and maintaining information about student communication and changes to students’ accounts in CampusVue
• Collecting and posting tuition and fee payments to students’ accounts
• Posting student fees that are not automated to student accounts (i.e., late payment fees, add/drop fees, replacement ID card fees, etc.)
• Monitoring billing holds on students’ accounts in CampusVue and partnering with Student Services on retention efforts
• Processing forms that affect students’ account ledger (e.g., add/drop forms, leave of absence forms, withdrawal forms, etc.)
• Reviewing packaging of federal and other fund sources completed by the financial aid department and determining any unmet needs
• Adhering to all school policies and procedures and applicable federal and state regulations and all accrediting agencies’ standards and requirements related to student aid disbursement
• Performing other duties as assigned by the Director of Student of Accounts

• Solidify enrollments/package students/interface with admissions representative
• Enter/review FAFSA & ISIR’s
• Process Loan documents & loan documents
• Quarterly auditing/maintain financial aid files
• Process VA Benefits
• Maintain information in CampusVue

• Conducts financial aid information sessions and assists prospective and current students with completion of their applications through the online student finance application system
• Informs students on available funding in accordance to their needs assessment
• Tracks student progress on financial aid packages
• Contacts outside agencies regarding students' eligibility for assistance
• Verifies and collects student aid reports from active students using the online student finance application system verification
• Determines eligibility for and tracking Federal Work-Study awards
• Conducts entrance and exit interviews with students, advising them of repayment schedule calculations
• Contacts students to advise them of impending delinquent loan status
• Professional Summary 13 year Financial Aid professional, expertise in finance systems & reporting, federal & state financial programs to maintain procedures to exceed department objectives
• Detail orientated, excellent communicator, effective customer service skills, military, administrative skills, leasing consultant, sales, call center operations, healthcare services professional, airline & cruise reservations
• Staff supervision and team development.

• Recruits, interviews, and recommends candidates for department positions
• Manages direct reports & training
• Manages accounts receivables
• Administration of financial aid,
• Forecasting and budgets
• AR Reports
• Processing student payment plans/monthly/quarterly
• Financial Aid Exit Interviews
• Assist department FACs with the certification of all loans, completes all verifications and resolves all C-Code issues.

Conducts financial aid information sessions and assists prospective and current students with completion of their applications through the online student finance application system.

• Informs students on available funding in accordance to their needs assessment.
• Tracks student progress on financial aid packages.
• Contacts outside agencies regarding students' eligibility for assistance.
• Verifies and collects student aid reports from active students using the online student finance application system verification.
• Determines eligibility for and tracking Federal Work-Study awards.
• Conducts entrance and exit interviews with students, advising them of repayment schedule calculations.
• Contacts students to advise them of impending delinquent loan status.