Hi, I’m
Danny O'Connor
Richmond,VA
Summary
A reliable, dedicated business student and customer service worker with outstanding communication skills. Extensive experience in inventory and scheduling. An adaptable employee with a passion to build relationships with customers and co-workers. Ready to help the team achieve goals in any way possible.
Overview
2
years of professional experience
Work History
Wintergreen ResortNellysford, VA
Golf Pro Shop Assistant
05.2021 - 08.2021
Job overview
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees, and cart and club rentals.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies for up to 200 golfers per day.
- Promoted game of golf and specific golf course and maintained a high level of professionalism and service.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
Farmington Country ClubCharlottesville, VA
Golf Cart Attendant
04.2019 - 03.2020
Job overview
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Used range picker and hand picker to recover range balls.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Helped train five new employees.
Duner'sCharlottesville, VA
Restaurant Busser
12.2017 - 08.2018
Job overview
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Western Albemarle High SchoolCrozet, VA
High School Diploma
06.2018
University Overview
- Awarded American Studies Award 2017
- Awarded American Legion Boys State Representative for Western Albemarle High School 2017
- Extracurricular Activities: Football 2014-2018
John Cabot University Rome, Italy
No Degree from Business
University Overview
- Study Abroad: Rome, Italy
Piedmont Virginia Community CollegeCharlottesville, VA
No Degree from Business
University Overview
- Extracurricular Activities: Journalist for School Paper
Virginia Commonwealth UniversityRichmond, VA
No Degree from Business Administration And Management
Skills
- Customer Service
- Active Listening
- Decision Making
- Store Opening and Closing
- Store Policies and Procedures
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Cash Handling
Timeline
Golf Pro Shop Assistant
Wintergreen Resort
05.2021 - 08.2021
Golf Cart Attendant
Farmington Country Club
04.2019 - 03.2020
Restaurant Busser
Duner's
12.2017 - 08.2018
Western Albemarle High School
High School Diploma
John Cabot University
No Degree from Business
Piedmont Virginia Community College
No Degree from Business
Virginia Commonwealth University
No Degree from Business Administration And Management
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