Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Work Availability
Interests
Quote
Timeline
CustomerServiceRepresentative

DANISH RIAZ

Senior Relationship Manager
Karachi

Summary

A Business Development Specialist, with a proven track record of continuously achieving sales targets and pushing the bar of excellence in performance. Highly skilled in Customer Relationship Management and Customer Need Analysis along with effective Relationship Building & Leadership skills.

Overview

4
4
Languages
8
8
years of post-secondary education
10
10
years of professional experience

Work History

Senior Relationship Manager

Pak-Qatar Family Takaful
2020-01 - Current
  • Bringing new corporate accounts.
  • Proposal designing and processing the tenders.
  • Hiring & Mentoring of new members in the team.
  • Acting as team leader to motivate team and provide direction and feedback when needed.
  • Assisting with Team Management.
  • Working for the management of Marketing and Sales operations for company products.
  • Development of the strategies for customer’s and organizational growth plan.
  • Implementation of appropriate sales plans.
  • Managing direct reports to optimize cost and established profitability and firm base for further growth.

Relationship Manager

Pak Qatar Family Takaful
2019-01 - 2019-12
  • Bringing new corporate accounts.
  • Proposal designing and processing the tenders.
  • Assisting with Team Management.
  • Working for the management of Marketing and Sales operations for company products.
  • Resolving after sales issues of the clients, including claim processing, cards management and Bill Payments.
  • Implementation of appropriate sales plans.
  • Managing direct reports to optimize cost and established profitability and firm base for further growth.

Deputy Relationship Manager

Pak Qatar Family Takaful
2018-01 - 2018-12
  • Bringing new corporate accounts.
  • Proposal designing and processing the tenders.
  • Working for the management of Marketing and Sales operations for company products.
  • Resolving after sales issues of the clients, including claim processing, cards management and Bill Payments.
  • Implementation of appropriate sales plans.
  • Managing direct reports to optimize cost and established profitability and firm base for further growth.

Senior Officer Business Development

Pak Qatar Family Takaful
2017-01 - 2017-12
  • Bringing new corporate accounts.
  • Proposal designing and processing the tenders.
  • Working for the management of Marketing and Sales operations for company products.
  • Resolving after sales issues of the clients, including claim processing, cards management and Bill Payments.
  • Implementation of appropriate sales plans.
  • Managing direct reports to optimize cost and established profitability and firm base for further growth.

Senior Relationship Officer

Pak Qatar Family Takaful
2015-02 - 2016-12
  • Bringing new corporate accounts.
  • Proposal designing and processing the tenders.
  • Working for the management of Marketing and Sales operations for company products.
  • Resolving after sales issues of the clients, including claim processing, cards management and Bill Payments.

Executive Officer

Pak Qatar Family Takaful
2014-06 - 2015-02
  • Working on CPI-Financial Index Award winning software Penta Takaful.
  • Maintenance of all the fluctuations during the policy period on the system.
  • Corresponding to clients’ queries.
  • Training new recruits upon the different business-related processes.
  • Takaful policy making.
  • Working on Policy Renewals and Reconciliations.
  • Policy implementation processes.
  • Advanced Underwriting.
  • Systems maintenance and customer assistance.

Management Trainee

Pak Qatar Family Takaful
2013-06 - 2014-06
  • Working on CPI-Financial Index Award winning software Penta Takaful.
  • Maintenance of all the fluctuations during the policy period on the system.
  • Billing and resolution of issues related to billing.
  • Basic Underwriting of members to Short Form Health Declarations (Group Health).
  • Preparation of Participant Membership Documents (PMD) and Participant Specific Schedule (PSS).
  • Preparation of Hospitalization Cards and Certificates of Takaful for all members of all groups via system.

Business Development Officer

Mobilink GSM
2012-02 - 2012-10
  • Prospecting for potential new clients and turning them into increased business.
  • Planning approaches and pitches.
  • Building relationships with new clients.
  • Tracking and recording activity on accounts and working to close deals to meet the targets.
  • Identifying opportunities for campaigns, products and distribution channels that will lead to an increase in sales.
  • Monitor accounts for outstanding invoices and follow-up with stakeholders for timely payments.

Sales & Marketing Coordinator

Pharman Laboratories (Pvt.) Ltd
2008-08 - 2010-12
  • Coordinating between the Marketing & Sales Teams.
  • Assisted a marketing plan for the organization’s old and new products.
  • Visiting current & prospective customers along with the sales team.
  • Research and reporting.
  • Light budget preparation Assisted with conceptualizing and executing marketing promotions and content.
  • Assisted a marketing plan for the organization’s old and new products.

Education

MBA - Sales And Marketing Education

Institute Of Business Management
2013-09 - 2014-01

BBA - Sales And Marketing Education

Institute Of Business Management
2005-09 - 2013-05

Skills

Trends analysis

Customer interaction

Business Development

Presentations and lectures

Strategy development

Team management

Problem resolution

MS Office

Relationship development

Supervision

Additional Information

  • S-B 18, Al Safia Building, Block 13-B, Gulshan-e-Iqbal, Karachi

Accomplishments

  • Supervised team of 4 staff members.
  • Achieving the yearly sales target by over 200% for 2016, 2017 & 2018.
  • Among top 5 achievers in business years 2016, 2017 & 2018.
  • Received a special award for the fastest growth in the region.
  • Documented and resolved after sales issues which led to increased customer satisfaction.

Languages

English

Urdu

Sindhi

French

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Networking

Personal Development

Reading

Swimming

Hiking

Exploring

Sports

Music

Quote

To live is the rarest thing in the world. Most people exist, that is all.
Oscar Wilde

Timeline

Senior Relationship Manager

Pak-Qatar Family Takaful
2020-01 - Current

Relationship Manager

Pak Qatar Family Takaful
2019-01 - 2019-12

Deputy Relationship Manager

Pak Qatar Family Takaful
2018-01 - 2018-12

Senior Officer Business Development

Pak Qatar Family Takaful
2017-01 - 2017-12

Senior Relationship Officer

Pak Qatar Family Takaful
2015-02 - 2016-12

Executive Officer

Pak Qatar Family Takaful
2014-06 - 2015-02

MBA - Sales And Marketing Education

Institute Of Business Management
2013-09 - 2014-01

Management Trainee

Pak Qatar Family Takaful
2013-06 - 2014-06

Business Development Officer

Mobilink GSM
2012-02 - 2012-10

Sales & Marketing Coordinator

Pharman Laboratories (Pvt.) Ltd
2008-08 - 2010-12

BBA - Sales And Marketing Education

Institute Of Business Management
2005-09 - 2013-05
DANISH RIAZSenior Relationship Manager