Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Daniela Ramos

North Charleston,SC
Daniela  Ramos

Summary

Motivated costumer services experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Diligent sales skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Overview

1
year of professional experience
1
Certification

Work History

Xl Team Quality
Port Saint Lucie, FL

Costumer Services
01.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Victoria Secret
Port Saint Lucie, FL

Costumer Consultant
10.2021 - 01.2022

Job overview

  • Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.
  • Tracked all clothing and accessories used in runway shows and photo shoots.
  • Fitted models with outfits as per designer specifications.
  • Collaborated with hair and makeup departments to align looks with specific image plans during events.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Supported models when clothing was uncomfortable.
  • Cleaned fabric of stains such as foundation and blush
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Lashluks
, Boca Raton, FL

No Degree from Makeup Artistry Level 1 And 2

University Overview

  • Completed professional development in 11/08/2019

Tallybeauty
, Port Saint Lucie, FL

No Degree from Eyelash Extension Classic

University Overview

  • Completed professional development in 03/15/2020

Treasure Coast High School
, Port Saint Lucie, FL

High School Diploma
05.2021

Skills

  • Needs Assessment
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented

Certification

  • [makeup ], lashluks -

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Costumer Services

Xl Team Quality
01.2022 - Current

Costumer Consultant

Victoria Secret
10.2021 - 01.2022

Lashluks

No Degree from Makeup Artistry Level 1 And 2

Tallybeauty

No Degree from Eyelash Extension Classic

Treasure Coast High School

High School Diploma
  • [makeup ], lashluks -
Daniela Ramos