DANIELA GOMEZ

Main Focus for Natural Dog Company:

• Collaborated with sales, delivery and service teams to manage seamless client experiences.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.
• Documented customer interactions in internal database to maintain customer service and sales history details.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
• Established relationships with customers and community to establish long-term business growth.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Promoted partnerships with affiliates and brand ambassadors to promote the product line and drive sales.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Lead mentoring and training initiatives to support the outsourced customer service team by creating SOPs (Standard Operating Procedure) and performing walkthroughs.

Main Focus for Natural Dog Company:

• Tracked and analyzed reports to determine needed improvements using tools like Excel.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Participated in meetings and associated events to help define and achieve organizational objectives.
• Informed sales team on availability and interpretation of forecasting to enable team members to close more sales.
• Trained team members in proper data entry and contract execution within available electronic tools and platforms.
• Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
• Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales and production tactics.

• Main trainer for new hires in the bartender and server roles
• Cross-trained and coordinated scheduling with team members throughout the company
• Strong multitasker in a fast-paced environment while providing excellent customer service
• Outstanding communication skills through teamwork and leadership.

• 3.7 GPA
• Honoree of National Honors Society of Business, Beta Gamma Si.