Hi, I’m
Danae Trejo
Castroville,CA
The road of excess leads to the palace of wisdom.
William Blake
Summary
Seeking a competitive and challenging environment where one can serve the organization and establish an enjoyable career for myself. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
years of professional experience
Work History
Aging And Adult Services
Office Assistant
10.2023 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and implemented office policies to enhance efficiency in operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed over 50 clients per day quickly and efficiently.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Collaborated with various departments to complete assigned tasks.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Victory Automotive Group
Accounts Payable Clerk
03.2023 - 08.2023
Job overview
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Evaluated financial records to detect errors and discrepancies.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reconciled bank accounts to verify accuracy of cash records.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Microsoft.
Victory Automotive Group
Cashier /Receptionist
01.2023 - 03.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected Cash, Card, or Check payments, processed transactions and updated relevant records.
- Managed over 50 customer calls per day.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
Safeway
Checker
07.2022 - 01.2023
Job overview
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Assisted customers with returns, refunds and resolving transaction issues
- Upsold additional products and services to customers, increasing revenue
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
Burger King
Restaurant General Manager
02.2022 - 06.2022
Job overview
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff
- Developed and implemented strategies to increase sales and profitability by 10%
- Implemented innovative programs to increase employee loyalty and reduce turnover
Santa Fe Foods Market
Front End Supervisor
04.2019 - 04.2020
Job overview
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Monterey's Finest
Cashier
04.2017 - 07.2017
Job overview
- In charge of money
- Great customer service
- Open and closed store
- Opening / closing register training
- Organize money and kept register balanced.
- Stocking and restocking clothing items
- Helped customers complete purchases, locate items and join reward programs.
- Lifted up to 50 pounds at once
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
North Monterey County Center For Independent StudiesSalinas, CA
Diploma
04.2017
Skills
- Fast learner
- Flexibility/ Adaptation/ Managing Multiple Priorities
- Leadership/ Management Skills
- Communications skills( listening, verbal, written)
- Professionalism
- Health Code Compliance
- Staffing and Sales Reporting
- Staff Scheduling
- Corrective Actions
- Monthly Inventory
- Account Reconciliation
- Customer Consultations
- Proofreading
- File Maintenance
- Customer Service
- Data Entry
- Office Administration
- Relationship Building
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Aging And Adult Services
10.2023 - Current
Accounts Payable Clerk
Victory Automotive Group
03.2023 - 08.2023
Cashier /Receptionist
Victory Automotive Group
01.2023 - 03.2023
Checker
Safeway
07.2022 - 01.2023
Restaurant General Manager
Burger King
02.2022 - 06.2022
Front End Supervisor
Santa Fe Foods Market
04.2019 - 04.2020
Cashier
Monterey's Finest
04.2017 - 07.2017
North Monterey County Center For Independent Studies
Diploma
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
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