Dana Halabi
Dietitian
Amman, Jordan
Summary
Diligent reservation agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. On other hand caring nutritionist offering 2 years of experience with in-depth knowledge of standard human diets, food science principles and clinical therapeutic nutrition.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Bilingual Customer Service Representative
Extensya, Amadeus System
Amman
07.2022 - Current
- Resolved reservations issues over phone with 50 customers daily
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
- Responsible for handling of all aspects of Reissue, Revalidation, Refund, Rerouting & Recalculation of fares
Bilingual Customer Service Representative
Extensya . (CSP SYSTEM)
Amman
03.2022 - 06.2022
- Handled over 300 incoming chats per shift
- Maintained customer satisfaction with forward-thinking strategies
- Responded proactively and positively to rapid change
Clinical Nutrition & Dietetics
Bonita Beauty Clinic
Amman
01.2021 - 07.2021
- Educated clients about long-term health benefits of balanced diets and exercise programs
- Increased sales by 10% by perform slimming treatments on female clients using latest technology (Onda Cool-waves™ by DEKA)
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning
Nutritionist
Trainers Gym
Amman
08.2020 - 11.2020
- Connected with influencers to increase reach of gym posts
- Served as nutritionist wellness coach to 70+ membership over three months period
- Assessed clients nutritional and health statuses to prescribe appropriate eating and exercise plans by sold monthly memberships
Medical Representatives
Mobadarah Medical Supply Company
Amman
10.2019 - 08.2020
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue to $60,000 annually
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
Clinical Nutrition & Dietetics
Hamaideh Hospital
Amman
06.2018 - 07.2019
- Organized and planned medical nutrition therapy for 50+ patients and residents
- Spoke with pregnant women about nutritional needs and benefits of breastfeeding
- Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure
Clinical Nutrition & Dietetics
Arab Medical Center
Amman
02.2018 - 05.2019
- Documented for 60+ clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Perform clients on nutrition issues educate such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Monitored quality control procedures to guarantee preparation and increased of healthy menu choices.
Education
Bachelor of Science - Clinical Nutrition And Dietetics
09.2014 - 07.2017
Bachelor of Science - Clinical Nutrition And Dietetics
09.2013 - 08.2014
High School Diploma -
07.2012 - 07.2013
Skills
B2B Service
undefinedCertification
Nutrition Psychology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Customer Service Representative - Extensya, Amadeus System
07.2022 - Current
Bilingual Customer Service Representative - Extensya . (CSP SYSTEM)
03.2022 - 06.2022
Clinical Nutrition & Dietetics - Bonita Beauty Clinic
01.2021 - 07.2021
Nutritionist - Trainers Gym
08.2020 - 11.2020
Medical Representatives - Mobadarah Medical Supply Company
10.2019 - 08.2020
Clinical Nutrition & Dietetics - Hamaideh Hospital
06.2018 - 07.2019
Nutrition Psychology
03-2018
Clinical Nutrition & Dietetics - Arab Medical Center
02.2018 - 05.2019
Recent Practices in Medical Nutrition Therapy
11-2017
Nutrition and Dietetics
09-2017
The Food List s And Nutrition Planning For Obesity
04-2017
Intravenous, Intramuscular, Subcutaneous and Sub-dermal Injection
03-2016
Petra University - Bachelor of Science, Clinical Nutrition And Dietetics
09.2014 - 07.2017
University of Sharjah - Bachelor of Science, Clinical Nutrition And Dietetics
09.2013 - 08.2014
National Charity School - High School Diploma,
07.2012 - 07.2013
IELTS Exam
07-2012
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