Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DALIA STOUTZENBERGER

Sanford,NC

Summary

Energetic professional managing work load with minimal oversight. Communicative individual and skilled in conflict reduction and conflict solving. More than 10 years of experience in customer service and customer satisfaction. Proactive with expertise delivering support services and resolving customer complaints. Demonstrated competencies in multi tasking.

Overview

14
14
years of professional experience

Work History

Income Maintenance Worker II

Department Of Social Services
12.2011 - Current

o maintaining cases,
o taking application
o processing application
o complete reviews in person or over the phone

Processing Assistant

Provisions Academy Charter School
02.2011 - 09.2011

o Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
o Organizes work by reading and routing correspondence
o Maintains department schedule
o Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
o Maintains customer confidence and protects operations by keeping information confidential.
o Maintains office supplies inventory
o Secures information
o Contributes to team effort by accomplishing related results as needed.

Teacher

Smaller Scholars Montessori School
02.2010 - 02.2011
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom
  • lesson plans,
  • caring for children 0-5 yo

Cashier

CITGO
04.2008 - 02.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Industrial High School
Arad Romania
06.1994

Skills

  • Time Management
  • Adaptable and Flexible
  • Attention to Detail
  • Heavy Object Lifting
  • Piping Systems Maintenance
  • Supply and Parts Ordering
  • Customer Relations
  • Clerical Support
  • Communications Strategies

Languages

Spanish
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Income Maintenance Worker II

Department Of Social Services
12.2011 - Current

Processing Assistant

Provisions Academy Charter School
02.2011 - 09.2011

Teacher

Smaller Scholars Montessori School
02.2010 - 02.2011

Cashier

CITGO
04.2008 - 02.2010

High School Diploma -

Industrial High School
DALIA STOUTZENBERGER