Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Reed

Grandview,TN

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reported and documented unsafe conditions, equipment and/or injury.

Overview

13
13
years of professional experience

Work History

Clerk/Supervisor of Operations

United States Postal Service, USPS
Rockwood , Tennessee
11.2013 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Monitored supply chain and managed logistics functions for company.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised 30 plus employees on day shift, overseeing efficiency of accuracy and punctuality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Rehabilitation Nursing Technician

Silver Angles
Rockwood , Tennessee
06.2009 - 10.2013
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Nurse Technician Degree - Nursing

Tennessee Technological University
Crossville, TN
03.1994

High School Diploma -

Rhea County High School
Evensville, TN
05.1991

Skills

  • Training Management
  • Performance Assessment
  • Team Leadership
  • Employee Motivation
  • Supplier Monitoring
  • Policy Development and Enforcement
  • Goal Setting
  • Cost Reduction
  • Business Leadership
  • Staff Scheduling
  • Originality and Creativity
  • Verbal and Written Communication
  • Administrative Management
  • Decision Making
  • Problem Anticipation and Resolution
  • Finance and Accounting Oversight
  • Quality Assurance
  • Customer Service Management
  • Records Organization and Management
  • Recruitment and Hiring
  • Financial Statement Review
  • Department Oversight
  • Budget Control
  • Assignment Delegation
  • Multitasking and Prioritization
  • Payroll Administration and Timekeeping
  • Deadline Management
  • Desktops, Laptops and Mobile Devices
  • Materials Planning and Logistics
  • Inventory Tracking and Management
  • Data Analysis
  • Customer Relations
  • Product Transportation
  • POS Terminal Operations
  • Database Maintenance
  • Money Handling

Timeline

Clerk/Supervisor of Operations

United States Postal Service, USPS
11.2013 - Current

Rehabilitation Nursing Technician

Silver Angles
06.2009 - 10.2013

Nurse Technician Degree - Nursing

Tennessee Technological University

High School Diploma -

Rhea County High School

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Cynthia Reed