Cynthia Christofferson
Entrepreneur - Marketing & Sales
Fitchburg,WI
Summary
Versatile business leader bringing 20 years of experience as accomplished Entrepreneur managing sales, marketing, and executive administration operations . Strategic problem-solver, change manager, and visionary executive with success implementing plans to meet current and future needs. Key expertise in the Pyrotechnic Industry.
Overview
20
20
years of professional experience
3
3
Certification
4
4
Licenses
Work History
Served as Vice President & President
Thundercat Fireworks Inc.
Fitchburg, WI
02.2000 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Supported and supervised team of ten sales and marketing professionals.
- Developed and implemented new strategies and policies in collaboration with executive partner to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product lines.
- Achieved under-budget and on-time project management to adhere to project goals.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Supported and supervised team of 15 pyrotechnics professionals.
- Supported and supervised team of five commercial driver professionals.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Initiated on-time, under-budget project management to optimize performance.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Disability Claims Adjudicator
Disability Determination Bureau
Madison, WI
01.2014 - 11.2019
- Adjudicated Title 2, Title 16 and Title 19 files for insurance claim benefits and payment release.
- Interviewed claimants and witnesses to gather factual information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified insurance claims and determined benefit and payment.
- Identified and forwarded claims to specialized internal and external resources in areas such as medical consultants and vocational specialists
- Applied fundamental program concepts, practices and procedures of state or federal laws and requirements.
Professional Licensing Associate
Department Of Safety & Professional Services
Madison, WI
01.2012 - 12.2014
- Worked closely with applicants to determine eligibility of professional health and trades licenses and verify accuracy and integrity of application data.
- Issued professional health and trades licenses.
- Performed Department of Justice criminal background checks.
- Collaborated with in-house legal counsel concerning criminality issues and subsequent denials.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on WI laws and licensing requirements to complete accurate and efficient reviews.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Updated operational records or licensing information using computer terminals.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued public notification of official activities or meetings.
Field Services Agent
Department Of Motor Vehicles
Madison , WI
11.2010 - 01.2012
- Processed and issued driver's license products, titles and registrations and license plates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated updates regarding drivers license and title registration processes.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Claims Processing Specialist
Allstate Insurance Company
Cross Plains, WI
03.2008 - 02.2010
- Provided efficient customer service while processing auto and catastrophic property claims.
- Evaluated accuracy and quality of data entered into call center management system.
- Provided efficient customer service and processing auto and catastrophic property claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Set up repair estimates for auto and property to determine extent of damage and estimate repair costs.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Assured timely verification of insurance benefits prior to appraisal procedures or appointments.
- Processed and recorded new policies and claims.
- Maintained confidentiality of insured and claimant finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Administrative Assistant
Catlin Carpet Services
Fitchburg, WI
06.2000 - 03.2008
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created detailed expense reports and requests for capital expenditures.
Education
High School Diploma -
James Madison Memorial High
Madison, WIHealthcare Administration - Two Years of Higher Education
Madison College
Madison, WICosmetology Education - One Year of Technical Studies
Capri Cosmetology Learning Center
Madison, WISkills
- Budget Planning
- Annual Planning
- Leadership and People Development
- Financial Management
- Strategic Planning and Execution
- Relationship and Team Building
- Complex Problem Solving
- Regulatory Compliance
Affiliations
- American Pyrotechnic Association
- Pyrotechnic Guild International
- National Fireworks Association
- Wisconsin Fireworks Association
- International Fireworks Association
Certification
- Licensed TX All Line Adjuster - (Exam & Fingerprints Complete - Application Pending
- Licensed Alcohol, Tobacco, Firearms & Explosives - Manufacturer & User of Explosives
- Licensed IL Explosives Operator
- Licensed Commercial Driver - Hazmat Endorsement
- Licensed State of Wisconsin Cosmetologist
- Certified OSHA Safe & Sound Management Leadership Trainer
- Certified Fireworks & Enforcement Officials Trainer
- Certified Pyrotechnics Operator Trainer
Timeline
Disability Claims Adjudicator
Disability Determination Bureau
01.2014 - 11.2019
Professional Licensing Associate
Department Of Safety & Professional Services
01.2012 - 12.2014
Field Services Agent
Department Of Motor Vehicles
11.2010 - 01.2012
Claims Processing Specialist
Allstate Insurance Company
03.2008 - 02.2010
Administrative Assistant
Catlin Carpet Services
06.2000 - 03.2008
Served as Vice President & President
Thundercat Fireworks Inc.
02.2000 - Current
High School Diploma -
James Madison Memorial High
Healthcare Administration - Two Years of Higher Education
Madison College
Cosmetology Education - One Year of Technical Studies
Capri Cosmetology Learning Center