Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Benefield

Insurance Professional
Orlando,FL

Summary

Dedicated professional worker with a history of meeting and exceeding customer expectations and company goals while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Virtual Administrative Assistant

Self Employed
01.2019 - Current
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.

Staffing Coordinator

Customer Driven Staffing
11.2018 - 01.2019
  • Interviewed, hired and mentored new workers/personnel and oversaw all staffing operations.
  • Developed and facilitated new-hire orientations.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Collaborated with Branch Manager to determine department's short and long-term hiring needs.
  • Performed urinalysis testing, background checks to discourage illegal activity use in company.
  • Advertised job opportunities via website posted open positions in social media platforms, job boards and facebook.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Screened resumes prior to sending to corporate clients hiring managers for consideration.

Staffing Specialist

People Ready Staffing Agency
10.2015 - 11.2018
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Compiled Job descriptions and Advertised job opportunities via job boards.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Collaborated with Branch Manager to determine department's short and long-term hiring needs.
  • Interviewed, hired and mentored over 500 new personnel and oversaw all staffing operations.
  • Developed and facilitated new-hire orientations.
  • Performed urinalysis and background testing to discourage illegal activity use in company.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with Branch Manager to ascertain hiring needs and subsequently provide candidate recommendations..
  • Oversaw HR needs for converting temp-employees to new hire employees.
  • Collected, Processed Weekly Submitted Timesheets to Payroll Department for Approvals and Edits

Reservationist

Jacksonville Transportation Authority
01.2012 - 10.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Field Service Technician

Ricoh
02.2009 - 01.2012
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postage meters, mail sealers and labeling machines.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Distributed mail on foot to residences and businesses, delivering to approximately customers per shift.

Market Service Administrator

Allstate Workplace Division
02.2001 - 09.2008
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Sought to descalate critical issues to customer service manager for resolution.
  • Updated customer service database with new information, address changes and contact details.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Drove implementation of Competitor and Product Market Awareness Processes, Goals and Revenue

Education

License - 220 Sales Agent License Inactiuve

Gulf State Community College
Panama City

License - 620 Accredited Claims Adjuster License

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Employee Timesheet Processing
  • Human Resources Department Processes
  • Administrative Management
  • Marketing Initiatives
  • Inquiry Requests
  • Multi-Line Telephone Systems
  • Weekly Payroll
  • Payment Distribution
  • Customer Care
  • Staff Orientation and Training
  • HIPAA Guidelines
  • Dictation and Transcription

Accomplishments

  • Demonstrated best practices in a Call Center at AT&T to assist Decision Maker in the development of New Technology at Buick Automobile Brand - Award Given
  • Resolved Stagnant Sales, Increased Sales, Revenue and Productivity by 80%
  • Supervised team of 50-75 staff members at Walmart Stores.

Timeline

Virtual Administrative Assistant

Self Employed
01.2019 - Current

Staffing Coordinator

Customer Driven Staffing
11.2018 - 01.2019

Staffing Specialist

People Ready Staffing Agency
10.2015 - 11.2018

Reservationist

Jacksonville Transportation Authority
01.2012 - 10.2015

Field Service Technician

Ricoh
02.2009 - 01.2012

Market Service Administrator

Allstate Workplace Division
02.2001 - 09.2008

License - 220 Sales Agent License Inactiuve

Gulf State Community College

License - 620 Accredited Claims Adjuster License

Florida State College At Jacksonville

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Cynthia BenefieldInsurance Professional