Salesforce CRM
Crislyn Jane Alferez
General Virtual Assistant / Sales Representative
Cebu City
Summary
A highly organized General Virtual Assistant with diverse experience in Social Media Management, Property Leasing, and Sales-Customer Service, excels in administrative tasks and client support. Demonstrated ability to enhance workflows and engagement through strategic social media campaigns, using tools such as GWorkspace, Slack, Salesforce, and Canva for optimized efficiency. Committed to fostering client relationships and driving business growth with strong multitasking skills and a focus on customer satisfaction.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Property Leasing Assistant
Alferez Properties
07.2020 - Current
- Utilized various software programs to track tenant data, generate reports, and manage financial transactions effectively.
- Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
Appointment Setter/Telemarketer
CHANNEL INFORMATION TECHNOLOGY SUPPORT AND LEASING SERVICES CORPORATION
1 2024 - 6 2024
- Contact potential clients via phone to schedule appointments for the closer team
- Maintain accurate records of client interactions and appointments scheduled
- Follow up with potential clients to confirm appointments
- Provide excellent customer service and answer any questions potential clients
- may have
- Meet or exceed weekly and monthly appointment-setting goals
- Continuously improve appointment-setting strategies and techniques
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
Customer Service & Retention Specialist
Maxsip Asia
9 2022 - 10.2023
- Answer incoming calls from customers and provide assistance in a professional and friendly manner.
- Address customer inquiries, resolve complaints, and ensure customer satisfaction.
- Troubleshoot technical issues related to tablets and internet connectivity.
- Educate customers on the features and benefits of our products and services.
- Update customer information and maintain accurate records in the database.
- Collaborate with team members to improve processes and contribute to a positive work environment.
- Stay up-to-date with product knowledge and industry trends.
- Provide great customer service skills by interacting with people and assist them with signing up for our service.
- Troubleshooting and resolving technical and network issues.
- Talking customers through a series of actions to resolve a problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Managing multiple cases at one time.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Associate
Amazon
06.2022 - 09.2022
- Responding to customer inquiries via phone
- Assisting customers with orders, returns, and account-related issues
- Providing accurate and helpful information to customers
- Maintaining a high level of product knowledge to assist customers with their inquiries
- Documenting customer interactions and transactions in the company’s database
- Following up with customers to ensure that their issues have been adequately addressed
- Handling customer complaints regarding orders that were damaged or incorrect
- Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods
- Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed
B2B Sales - Customer Service Representative
OfficePartners360
02.2021 - 04.2022
- Research, track, maintain and update leads
- Make outgoing calls to develop new business
- Contact prospects to qualify leads
- Generating new leads to increase brand awareness
- Creating fresh lead generation tactics according to customers’ needs
- Direct email marketing to key clients and prospects respond to email correspondence without the need for templates.
- Research and maintain lead generation database; and tracking lead sources
- Expected to ensure all targets are met by monitoring your KPIs real time.
- Create and deliver reports to your direct leader with insight to campaign performance.
- Join in group meetings with the Clients to discuss individual and team performance, issues encountered, and drive improvement actions.
- Conduct client or market surveys to obtain information about potential leads
- Be aware of the operations’ trend and provide feedback that would be useful to help improve conversion and future campaigns success.
- Participate in the preparation of proposals and / or sales presentations
Mathematics teacher
Mary Help of Christians School Cebu, Inc.
06.2019 - 04.2020
- Ensure your students achieve learning outcomes that are above average in the subject of mathematics by instructing students in a clear, concise and fun way, and regularly preparing lesson plans that are engaging and incorporate the curriculum
- Explaining mathematical concepts in easy and understandable terms to the students
- Developing students' interest in mathematics
- Providing additional teaching support for slow learners
- Incorporate the school's objectives into your curriculum by remaining up to date with mission and initiatives
- Attend staff development days to improve your skills and receive help and feedback from colleagues
- Regularly communicate with parents and legal guardians regarding child's performance, track and record student progress and keep records up to date for progress reports and report card conferences
- Review curriculum needs and execute plans for improvement, and provide tutoring and additional support
- Act as a role model by making your students feel motivated while maintaining an approachable personality
- Attend school events to better understand student interest and personalities outside of the regular classroom, build strong relationships with your students and aid in the strengthening of their self-confidence while inspiring them to achieve high goals
- Collaborating with the teachers and other members of the school community
- Performing other administrative tasks around the school
- Class Advisor & Guidance Teacher Responsibilities: Be available to meet with students during office hours and by appointment
- Provide direction for program progress toward the student's career and educational goals
- Refer students who may need assistance solving academic or personal problems
- Conducting individual and group counseling sessions to advise and assist students with academic and vocational development
- Evaluating students' attributes and assisting them in realizing their objectives
- Developing and implementing counseling strategies with contemporary methods of mentoring.
Education
Bachelor of Science in Secondary Education - Mathematics
University of San Jose - Recoletos
Cebu City, Cebu03.2019
Skills
Positive Attitude
Incoming Call Reception
Telephone Etiquette
Empathy and patience
Cold-calling
Attention to Detail
Meeting Sales Goals
Overcoming Objections
Goal-Oriented
Outbound Calling
Time Management
Relationship Building
Customer rapport
Lead Generation
Teamwork and Collaboration
Clear Communication
Scheduling appointments
Data Verification
Follow-up skills
Script Reading
Sales Support
High-volume call environments
Auto Dialer Systems
Software
GWorkspace & Microsoft
Slack
Webex
RingCentral
Microsoft Teams
Canva
Yahoo Mail
Notion
Zoom
Languages
English
Advanced (C1)
Certification
Licensed Financial Advisor
Interests
Volunteering & Charity Work
Traveling
Playing Sports (Volleyball)
Music & Singing
Nature & Outdoor Activities
Animal Welfare