Summary
Work History
Education
Skills
Timeline
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Courtney Mathiesen

Lynnwood,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Front Desk Night Auditor

Best Western
11.2022 - Current
  • Performed as night auditor, handling guest check-ins and check-outs, making reservations, while handling questions and concerns
  • Processed daily reports and reconciled accounts, demonstrating strong attention to detail and proficiency in computer programs such as Excel
  • Introduced customers to resort amenities with pleasant and helpful demeanor

Independent Contractor

AmazonFlex
07.2022 - Current
  • Followed warehouse protocol, organize packages, and provided timely delivery while maintaining a focus on package care, resulting in accurate completion of deliveries.
  • Ranked as "One of the best delivery partners"

Consumer Loan Specialist II

Zions Bancorporation
01.2020 - 06.2022
  • Managed HELOC loan applications from contract to closing.
  • Communicated and monitored progress with loan officers and relevant departments to meet company standards.
  • Daily use of MS Teams, Zoom, Skype, Excel, MS Authenticator, Office365 while working remote
  • Maintained pipelines of 100+ rotating loan applications
  • Created work flow process document that was added to new hire training and became department standard for final review

Rideshare Driver

Lyft And Uber
02.2016 - 12.2019
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
  • Established Five Star Driver Rating
  • Awarded 337 "Friendly Driver" Passenger Compliments

Loss Mitigation Specialist II

Select Portfolio Servicing
07.2015 - 02.2016
  • Contacted home owners to assess reasons for default, intent and options for resolving issues
  • Offered customers options for retaining property ownership on delinquent mortgages or options for short sales or foreclosure with government relocation assistance programs
  • Delivered results that lead to ranking in "Top Ten Agents"
  • Managed over 50 customer calls a day

Stay at Home Mother

N/A
06.2011 - 06.2015
  • Established family dynamic to foster love and stability for people who matter most in this life

Education

Salt Lake Community College

Skills

  • Proven ability to effectively communicate and collaborate remotely, with excellent time and task management skills
  • Proactive and reliable, consistently delivering high-quality work on time with strong interpersonal skills and strong sense of responsibility
  • Proficiency in Excel and other computer programs such as Zoom, MS Teams, Cisco, and MS Authenticator, with commitment to excellence in workplace
  • Strong problem-solving skills, including ability to effectively communicate and collaborate remotely

Timeline

Front Desk Night Auditor

Best Western
11.2022 - Current

Independent Contractor

AmazonFlex
07.2022 - Current

Consumer Loan Specialist II

Zions Bancorporation
01.2020 - 06.2022

Rideshare Driver

Lyft And Uber
02.2016 - 12.2019

Loss Mitigation Specialist II

Select Portfolio Servicing
07.2015 - 02.2016

Stay at Home Mother

N/A
06.2011 - 06.2015

Salt Lake Community College

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Courtney Mathiesen