Summary
Overview
Work History
Education
Skills
Certification
Timeline

Corneille Malonga

IT Analyst
Warszawa

Summary

IT Technical Analyst with 1.8 years of experience who is passionate about developing and providing technical support to end users, as well as assisting them in resolving any IT-related issues through information systems solutions.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

IT Technical Analyst

HCL Technoogy
Kraków
08.2021 - Current


  • Responding to user’s inquiries using Citrix environment
  • Using the System Center Configuration Manager tool to deploy software’s to target computers
  • Providing Adidas Retail stores assistance with any hardware or software devices and administration of employees Account using retail tools such as GK portal.
  • Managing office users active directory accounts, including extensions and synchronization of data from SAP HR system to Active Directory
  • Troubleshooting any related issue with Microsoft 365 applications.

Customer Service Specialist

Microcom
Katanga
08.2016 - 10.2017
  • Resolved concerns with products or services to help with retention and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Electronics Technician

Kamoto Cooper Company
Katanga
02.2015 - 05.2016
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.

Education

Bachelor of Science - Computer Engineering Technology

Vistula University, Poland
10.2019 - Current

High School Diploma -

Institute Technique Mutoshi, RD. Congo
09.2008 - 06.2015

Skills

    IT Performance Report Creation

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Certification

[IT Help Desk Professional], [Udemy] - [1.5 Hours]

Timeline

[Windows Server 2019: Active Directory, GPO, R. Server Access],[Udemy]-[6 Hours]

08-2022

[Learn HTML5 & CSS3 From Scratch - Make Responsive Websites], [Udemy]-[7 Hours]

05-2022

[Citrix Fundamentals for Beginners],[Udemy]-[5 Hours]

05-2022

[IT Help Desk Professional], [Udemy] - [1.5 Hours]

08-2021
IT Technical Analyst - HCL Technoogy
08.2021 - Current
Vistula University - Bachelor of Science, Computer Engineering Technology
10.2019 - Current
Customer Service Specialist - Microcom
08.2016 - 10.2017
Electronics Technician - Kamoto Cooper Company
02.2015 - 05.2016
Institute Technique Mutoshi - High School Diploma,
09.2008 - 06.2015

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Corneille MalongaIT Analyst