Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Hi, I’m
Corey Gomez
Queens,NY
Summary
Overview
7
years of professional experience
Work History
KeyMe
Operations Specialist
12.2019 - Current
Job overview
- Troubleshot KEYME Kiosk remotely from a supplied LINUX computer
- Scheduled and interacted (via telephone and computer) with the remote servicer at the KeyMe Kiosk
- Used internal software (Rundeck) to test KeyMe Kiosk readiness
- Used Ticket Software (Jira) To update and close out on average 70 tickets a day
- Investigated and resolves users' problems with KEYME kiosk software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, and key cutting
- Tracked company equipment, tools, and technology to managed inventory.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Pulled orders, invoices, shipments, etc. to track financials
WN Shipping
Operations Analyst
01.2018 - 11.2019
Job overview
- Received products and coordinated delivery via driver dispatch
- Created shipping labels, updated logs and spreadsheets to match warehouse inventory
- Gathered, organized and entered data into Excel/Sheets
- Generated documents needed for export to comply with US Customs and foreign governments with the use of SAP
- Secured and managed containerized ocean freight bookings using economical thinking to ensure the best value is achieved
- Created and maintained Excel spreadsheets for buy's consolidation box and cost analyses
- Arranged bookings for all ocean shipments, loose cargo, and full containers.
- Pulled reports from multiple platforms and created logs via Excel for high volume data
- Created and managed operational databases to store and track data and maintain accurate information.
- Developed operational budgets to control costs and monitor spending.
Katz Media
Sales Assistant
05.2016 - 01.2018
Job overview
- Ensured compliance with all policies and guidelines provided by the company with regards to products, pricing, discounting, promotional items, etc
- Identified alternate means for filling orders using Wide Orbit and Strata
- Assisted in investigating pricing discrepancies by researching rates and billing forwarding resolution to Account Executives
- Assisted with presentations for other agencies
- Created and sent logs on a daily and weekly basis to ensure that spots ran
- Found equitable or better spots (makegoods) to run missed programming in.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Post UniversityWaterbury, CT
Some College (No Degree) from Media Communications
University Overview
Skills
- Technical Skills:
- Rundeck, Jira, & Tableau
- Cross-Functional Communication
- Resource Planning and Scheduling
- Clerical Support
- Planning and Coordination
- Creative/strategic thinking and problem solving
- Flexible to change with excellent planning , execution skills and works well within the constraints of tight deadlines
- Able to understand and learn new software and operating systems
Timeline
Operations Specialist
KeyMe
12.2019 - Current
Operations Analyst
WN Shipping
01.2018 - 11.2019
Sales Assistant
Katz Media
05.2016 - 01.2018
Post University
Some College (No Degree) from Media Communications
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