Colleen Silva

Prepares and pours drink orders with proper portions and ingredients according to recipes. communicates well with other team members and presents fast, friendly, professional beverage service to guests at a high volume entertainment bar with live music.

• Keeps bar presentable and well-stocked to meet customer needs.
• multi-tasks at a fast paced entertainment bar.
• resolves service problems and monitors guests consumption of alcohol using guidelines provided in TIPS alcohol awareness training
• operating a cash register /Micros POS system ringing proper amount into the register and giving guest correct change. maintains integrity of all financial controls and responsibilities.
• Performed opening and closing duties, setting up for incoming shift

• Take drink orders from customers
• Pour wine and beer, mix drinks according to recipe, Check ID’s for customers to ensure they are of age
• Operate Cash Registers, collect payment for customers
• Manage bar operation and order and maintain liquor and bar supplies
• Provide excellent customer service, attentive and responsive to all guests
• Set up events and breakdown events
• Working as part of a team.
• Supported events execution and venue set up and tear down.
• Assisted in content development for events, drafting and distributing promotional materials.

• Monitor daily, weekly and/or monthly the SEC and IRS regulations and prospectus compliance of Mutual funds 2 Prepare/produce monthly, quarterly, and annual reporting packages for internal/external clients and funds' independent accountants 3
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed and maintained quality assurance procedure documentation.
• Prepare weekly, monthly, quarterly and annual fund survey's
• Provides support and training to staff when required
• CLIENT CONTACTS: Maintains effective contacts at various levels in the organization
• Begins to build external client contacts and is regularly available and responsive to their interpersonal and business needs.

• Working with Dealership employees to provide guidance in difficult situations in order to achieve the best possible resolution for the company and the customer
• Resolving customer complaints, following up with customers to receive feedback on their service and ensuring salespeople make contact with customers within 48 hours of sale or delivery
• Analyzing satisfaction surveys and developing action plans and campaigns to improve customer loyalty; reviewing plans and objective with other management and sales department
• Work with dealership owner, General Manager, Department Managers to implement and administer the dealerships client policies to build and retain a loyal customer base
• Managing delivery team that delivers new/used vehicles to customers
• Worked with Service director to maintain high CSI and implement procedures for Service Advisors and greeters
• Hired new employees making sure all paperwork was filled out correctly
• Set up all events for the dealership.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

• Verify policy coverage, subrogation and determine compensability of claims within the maverick system
• Investigate, Negotiate, and settling workers compensation claims
• Implement appropriate procedures to minimize clients exposure
• Preparing and negotiating settlement with best outcome
• Setting an reviewing reserves as well as paying injured workers medical bills, TTD and PPD payments
• Ongoing contact with case management, Voc rehab, Injured worker, Attorney and Employer
• Vocational Rehab plans reviewed and discussed with case managers
• Authorizing Prescriptions, Surgeries, Medical bills, Physical Therapy, Radiology,Hospitalization and vocational rehab
• Handling claims in multi-jurisdiction States which include North Carolina, Rhode Island, Maryland and Delaware

• Selected to train a new client on BFDS software product using in account reconciliation
• Reconciliation process, reviewed employees work and took corrective action as needed
• Conducted daily Gain/Loss accrual reconciliation by researching accruals and collecting backup
• Researched outstanding items in individual demand deposit accounts (DDA’s)
• Reviewed the activity of the associated in my group by auditing their work to insure work was accurate and provided input to management for the completion of performance appraisals
• Resolved complex reconciliations by working with various internal departments
• Corrected serious reconciliation problems at another location and recommended changes to the management team.