Colin MacDougall

Clerical assistance to all phases of Inpatient Care in Med/Surg, ICU settings, including maintaining all patient charts, answered multi-line phone systems to manage incoming and outgoing calls for patients and staff, served as support to the Code Blue team, processed Physician orders through computerized patient chart system, served two years as once-monthly Narcotics Inspector, ensuring restricted medications were properly administered, destroyed, and documented.

Processed Volunteer Applications, including background checks, accepted and processed donations to the VA, (monetary and in-kind), maintained donation records, recorded and tracked Volunteer Hours. Provided general program information and assistance to Volunteers, Donors, maintained Lost & Found for large Hospital. as well as carrying Government Purchase Card for making purchases for the program, including tracking and reconciliation for all purchase. Performed clerical organization, answered phones and filed documentation for program manager.

Processed requests for Patient medical records from patients, insurers, governmental and legal clients while ensuring proper documentation of requests and maintaining patient confidentiality. Handled phone calls from patients, attorneys, and insurance companies as well as walk-in requests, mailed requests and subpoenas. Retrieved information from medical charts, ensuring all authorized information was provided while ensuring unauthorized information was excluded or redacted. Used VA's Vista Medical Records system and Excel spreadsheets to track all requests.