Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
General Store Manager
NAPA Auto Parts - Genuine Parts
Cushing, OK
02.2022 - Current
Drove operational improvements which resulted in savings and improved profit margins.
Carried out day-to-day duties accurately and efficiently.
Created plans and communicated deadlines to complete projects on time.
Saved $10,000 by implementing cost-saving initiatives that addressed long-standing problems.
Quality Control Tester
Baker Hughes Company
Broken Arrow, OK
05.2013 - 10.2021
Saved $18,000 by implementing cost-saving initiatives that addressed long-standing problems.
Evaluated components and final products against quality standards and manufacturing specifications.
Conducted functional tests to evaluate comprehensive quality of tubing mounted safety valves, noting results in SAP and marking or removing defective items.
Completed precise measurements using special tools.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Led test-driven development, functional integration and regression testing initiatives to determine effectiveness with LabView software.
Commercial Sales Manager
Advance Auto Parts
Broken Arrow, OK
08.2007 - 05.2013
Increased regional market share 60% within 8 months by making cold calls to local businesses.
Performed retail management functions while developing and sustaining commercial accounts
Managed inventory, controlled costs and boosted profits.
Analyzed sales data and developing strategies and action plans.
Reduced costs 35% through client and distributor price negotiations.
Retail Sales Manager
AutoZone, Inc
Edmond, OK
04.2006 - 08.2007
Coordinated trade marketing to improve positioning in retail stores and increase awareness by 70%.
Submitted reports to senior management to aid in business decision-making and planning.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Recruited and trained team members, as well as supported other departments with mentorship.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
No Degree - Computer Science
Colorado Technical University
Colorado Springs, CO
07.2016 - Current
No Degree - Diesel Mechanics Technology
American Diesel And Automotive College
Denver, CO
05.1990 - 12.1991
Skills
Very computer literate
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)