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Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Quote
Timeline
Clement Chua

Clement Chua

Relationship Manager
Singapore
Summary

Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering six-year track record of success in Institutional Banking Group (IBG). A highly motivated individual with an eagerness to take on new challenges. Highly adaptable in a fast-paced environment and continuously developing. Looking forward to next chapter and a new challenge.

Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History

Assistant Relationship Manager

DBS Bank
2019-07 - Current

While studying part-time degree at RMIT

  • Assist and support 3 relationship managers' portfolios by providing follow-up servicing and day-to-day banking operations.
  • Supervise sales (onboarding process) and customer
    service with relations to securing the clients
  • Resolve client queries and complaints promptly (within 1 day turn-around-time)
  • Support recruitment activity by interviewing potential candidates and training process of the new relationship managers, interns, and Graduate Associates (GA)

Relationship Manager

DBS Bank
2018-07 - 2019-06
  • Customised financial solutions such as Cash Management, Trade Finance, Credit, Treasury investments (FX & money market funds), Insurance and Transactional Banking services, to help both onshore and offshore corporate clients strengthen their balance sheet/profit and loss statement.
  • Grew the overall portfolio liabilities by 28% and revenue by 23% since July 2018 by acquiring more than 5 onshore and offshore accounts per month and attracted funds from offshore banks through the pitching of the bank's value proposition.
  • Worked with Merchant Sales (Cards Payment) and Global Transaction Services (GTS) departments to facilitate communication and deliver personalized solutions to customers.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Broadcasting - Project Consultant (Team Lead)

DBS Bank
2016-09 - 2018-06
  • Excellent communication and organization skills, with a logical approach to problem solving, time management, and task prioritization skills.
  • Lead and plan effective marketing materials with various project teams to keep team on task to achieve scheduled targets.
  • Supporting, managing, maintaining and troubleshooting broadcast systems and IP based and network connected equipment for online internet radio.

Customer Service Representative

DBS Bank
2014-12 - 2018-06
  • Communicate effectively with customers over telephone in call centre and provide service regarding credit card product and promotions as per customers' needs and requests. (Average call time: 4.5 minutes per call, Approx. 75 calls per day)
  • Provide solutions and advice to customers who seek help efficiently to meet that customers' needs.
  • Identify cross-sell opportunities when interacting with
    customers.
  • Take in customers' feedbacks and suggestions to identify any ongoing issues and provide improvement actions.

Project Manager, Team Leader

Incinemas.sg
2009-09 - 2014-07
  • Lead and plan short and long term strategic and operational objectives across creative media, operations, and project departments.
  • Negotiate contracts with both vendors and clients to
    meet budgets.
  • Collaboration with clients before and during events.
  • Manage event logistics such as transportation, lodging, and venue preparation, up to 3 major projects at any one time.
Education

Bachelor of Business Management BUSINESS MANAGEMENT

RMIT
2019-01 - 2021-08

Diploma in Customer Relationship & Service Mgmt Customer Relationship & Service Mgmt

Republic Polytechnic
2007-03 - 2010-05
Skills
Leadership
Problem solving
Profit
Recruitment
Sales
Time Management

Business Development

Account servicing skills

Client rapport

Networking skills

Relationship building and management

Cold calling skills

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
  • 2017: DBS Bank SPOT Award 2017 (Pioneered DBS 5-at-5 Radio - An institutionalized project for Graduate Associates)
  • 2017: DBS Bank - EXSA Gold Award
  • 2016: DBS Bank - CBG Contact Centre: Best employee of the Month (Feb)
  • 2016: DBS Bank - EXSA Silver Award
  • 2015: DBS Bank - CBG Contact Centre: Best employee of the Month (Aug)
  • 2014: Incinemas - Launched a month-long product campaign at Raffles City for LEGO Chima (June)
  • 2013: Incinemas - Launched an islandwide campaign for NERF - Rebelle series at all Toys'R'us and OG outlets
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline

Assistant Relationship Manager

DBS Bank
2019-07 - Current

Bachelor of Business Management BUSINESS MANAGEMENT

RMIT
2019-01 - 2021-08

Relationship Manager

DBS Bank
2018-07 - 2019-06

Broadcasting - Project Consultant (Team Lead)

DBS Bank
2016-09 - 2018-06

Customer Service Representative

DBS Bank
2014-12 - 2018-06

Project Manager, Team Leader

Incinemas.sg
2009-09 - 2014-07

Diploma in Customer Relationship & Service Mgmt Customer Relationship & Service Mgmt

Republic Polytechnic
2007-03 - 2010-05