Chowdhury Ishtiak Sadmany
Freelancing
House 15-17, Road 8, Block L, South Banasree, Khilgaon
Summary
Experienced professional with 17 years of proven experience seeking a challenging role in a competitive environment. Strong analytical, interpersonal, leadership, and organizational skills to develop and implement effective solutions. Demonstrated track record of consistently achieving targets and fostering growth opportunities. Committed to driving organizational success. Thrives on personal and professional development, aiming to play a pivotal role in the overall development of the organization as a valuable team member.
Overview
16
16
years of professional experience
6
6
Certificates
Work History
Sr. Ticketing & Reservation Executive
Anowar Tours & Travels Ltd.
01.2013 - 12.2022
- Maintain corporate clients and develop good relationship and business.
- Gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to management.
- Help management in forthcoming products and discuss on special promotions.
- Generate new sales activities to increase company sales.
Sales Support Executive
Gulf Air
09.2012 - 01.2013
- To respond agents requests and special services properly.
- Assist consistently and pro-actively interact with agents.
- E-mail correspondences from travel agents, customers, interlines and reply with proper information.
- Selling services to prospective customers and by assisting them to reach satisfactory solutions to their needs.
- Apply sales techniques while providing schedules, fares and flight information to in-house in a manner that meets high customer service standards.
Sr. Travel Counselor (Corporate)
Dressmen Group (BAEI Travels & Tours Ltd.)
04.2011 - 08.2012
- Maintain corporate clients and develop good relationship and business.
- Act as a bridge between the company and clients.
- Gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to management.
- Help management in forthcoming products and discuss on special promotions.
- Record sales and order information and report the same to the sales department.
- Provide accurate feedback on future buying trends to management.
Reservation & Ticketing Agent / Sales Support Executive
GSA: Oryx Aviation - Qatar Airways
03.2009 - 02.2011
- To respond clients requests and special services properly.
- Assist consistently and pro-actively interact with clients.
- E-mail correspondences from travel agents, customers, interlines and reply with proper information.
- Effectively communicating and presenting products and services to corporate accounts and selected retail travel management companies in a preset geographic territory, developing a strategic and tactical sales plan to meet and then exceed established sales goals.
- Analyzing and interpret booking and revenue data to maximize revenues and identify new opportunities.
- Selling services to prospective customers and by assisting them to reach satisfactory solutions to their needs.
- Apply sales techniques while providing schedules, fares and flight information to in-house in a manner that meets high customer service standards.
- Establish good relationship with clients/agents and perform all kind of correspondence.
Reservation and Ticketing Officer
Hong Kong Cathay Pacific Airways Ltd. and Dragon Airlines
03.2007 - 02.2009
- Efficiently receiving phone calls from travel agents, customers, interlines and reply proper information.
- To respond passengers request for special services properly.
- Booking and issuing air tickets.
- Booking and issuing HKG Package.
- Assist consistently and pro-actively interact with walk-in-customers.
- Effectively communicating and presenting products and services to corporate accounts and selected retail travel management companies in a preset geographic territory, developing a strategic and tactical sales plan to meet and then exceed established sales goals.
- Selling services to prospective customers by answering incoming calls and by assisting customers to reach satisfactory solutions to their needs.
- Establish good relationship with clients and perform all kind of correspondence.
System Network Administrator
FedEx - Express Group
09.2006 - 02.2007
- Performed and adhered to change management requirements.
- Enhanced network performance by diagnosing and resolving complex technical issues promptly.
- Established strong working relationships with vendors and service providers to expedite assistance in addressing technical issues or acquiring necessary hardware/software components.
- Developed comprehensive documentation for network topology, policies, procedures, and disaster recovery plans to maintain organizational consistency.
Education
EMBA - Management Information Systems
American International University Bangladesh
Banani, Dhaka, Bangladesh01-2015
B.Sc. - Computer Science and Engineering
Leading University
Sylhet, Bangladesh01-2006
Higher Secondary Certificate - Science
Sylhet Govt. College
Sylhet, Bangladesh01-2000
Secondary School Certificate - Science
M C Academy School & College
Sylhet, Bangladesh 04.2001 -
Skills
Teamwork
Certification
Product Awareness and Sales Strategies (Cathay Pacific Airways) – Dhaka (Bangladesh)
Timeline
Abacus Training Course – Dhaka (Bangladesh)
04-2013
Sr. Ticketing & Reservation Executive
Anowar Tours & Travels Ltd.
01.2013 - 12.2022
Sales Support Executive
Gulf Air
09.2012 - 01.2013
Galileo Training Course – Dhaka (Bangladesh)
05-2011
Sr. Travel Counselor (Corporate)
Dressmen Group (BAEI Travels & Tours Ltd.)
04.2011 - 08.2012
Amadeus Reservation Course (Qatar Airways) – Doha (Qatar)
02-2010
Privilege Club (Qatar Airways) – Dhaka (Bangladesh)
09-2009
Tele sales Workshop (Qatar Airways) – Doha (Qatar)
09-2009
Reservation & Ticketing Agent / Sales Support Executive
GSA: Oryx Aviation - Qatar Airways
03.2009 - 02.2011
Product Awareness and Sales Strategies (Cathay Pacific Airways) – Dhaka (Bangladesh)
10-2007
Reservation and Ticketing Officer
Hong Kong Cathay Pacific Airways Ltd. and Dragon Airlines
03.2007 - 02.2009
System Network Administrator
FedEx - Express Group
09.2006 - 02.2007
Secondary School Certificate - Science
M C Academy School & College
04.2001 -
EMBA - Management Information Systems
American International University Bangladesh
B.Sc. - Computer Science and Engineering
Leading University
Higher Secondary Certificate - Science
Sylhet Govt. College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies.
- Reading books is my childhood hobby. From very early age I used to read books and now around 2000 books are in my collection.
- I love bike ridding and so far I traveled approx 40 places of Bangladesh with my bike.
- Playing cricket is also in my top list. I played Nirman School, Inter College, Inter University and 2nd & 1st Division league as well in Sylhet.
Personal Information
- NID Number: 685 030 0465
- Passport Number: A02296865 / Exp: 10th November, 2031
- Father's Name: Nurul Islam Chowdhury
- Mother's Name: Husney Ara Chowdhury
- Date of Birth: 07/15/1981
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam (Sunni)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureLanguages
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Interests
Love to test different kind of Cuisine
Watch Movies & Listening Songs
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