Cierra Washington
Las Vegas,Nevada
Summary
I'm Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
Work History
Events Administrative Assistant
South Bay Cities Council Of Governments
04.2016 - 12.2021
- Managed multi phone line, email correspondence, handled incoming and outgoing mail and faxes.
- Managed filing system, entered data, and completed other clerical tasks.
- Built and maintained excellent customer relationships at community events while promoting utility partners rebate and incentive programs and seeking other qualifying community event opportunities.
- Prepared conference rooms monthly with proper documentation, prepped catered luncheons for Elected Officials, City Council Members and Mayors of the South Bay Cities.
- Ordered and kept inventory of office supplies and event marketing materials.
- Corresponded with other event coordinators, managed event logistics and operations.
- Fulfilled contractual obligations with utility partners by scheduling 100 community events per contract year.
- Supported senior leadership by developing status reports on activities related to planning, meeting and event scheduling, monthly American Express reports and monthly post event documentation.
Energy Advisor
Cross Fire Marketing Group {IGS Energy}
07.2014 - 12.2014
- High Volume of outbound calling.
- Educated potential customers about Deregulation, which allows consumers to choose a energy supplier for a fixed rate on energy cost.
- Enrolled consumers into fixed rate programs while ensuring accurate data.
Administrative Assistant
Office Team Temporary Service. {G2 Secure Staff}
02.2013 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled interviews, finger printing and drug screening dates for potential LAX Airport hires while creating and adding their information into filing system.
Telesales Representative
Beach Body LLC
02.2012 - 07.2012
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using rapport, and finding solution strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
Customer Service Representative
Parker Stanbury LLP
06.2008 - 05.2011
- Received a high volume of legal calls daily. Documented each call in computer data in a timely matter.
- Forward customers legal matter to the correct attorney, to ensure accurate assistance was provided in a timely matter.
- Scheduled appointments between clients and attorney's
Education
English Study And Criminal Justice
El Camino College & American InterContinental
Torrance, CASkills
- Teamwork and Collaboration
- Training and Development
- MS Office
- Team Building
- Self-Motivated
- Critical Thinking
- Multitasking Abilities
- Good Telephone Etiquette
- Clerical Support
- Interpersonal Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Events Administrative Assistant
South Bay Cities Council Of Governments
04.2016 - 12.2021
Energy Advisor
Cross Fire Marketing Group {IGS Energy}
07.2014 - 12.2014
Administrative Assistant
Office Team Temporary Service. {G2 Secure Staff}
02.2013 - 08.2013
Telesales Representative
Beach Body LLC
02.2012 - 07.2012
Customer Service Representative
Parker Stanbury LLP
06.2008 - 05.2011
English Study And Criminal Justice
El Camino College & American InterContinental
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