Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Stanley

Newton,IA

Summary

Efficient professional with a self-motivated, dependable nature. Help day-to-day operations. Focused on helping the business achieve short- and long-term goals. Complaint resolution Inbound call management Ability to work independently Excellent soft skills Detail oriented Leadership

Overview

11
11
years of professional experience

Work History

Lead Grower, Store Manager

Coxes Greenhouse
Newton, IA
03.2022 - Current
  • Planted hundreds seeds and cuttings of various types of flower, vegetables and indoor plants.
  • Purchased over $1000 each time in supplies such as seed, crops and indoor plants.
  • Conducted daily soil testing for optimal plant growth and nourishment.
  • Evaluate growing conditions to maintain great care for all plants.
  • Maximized performance by monitoring daily activities and mentoring 10 team members.
  • Accomplished multiple tasks within established timeframes.
  • Recruited and hired top performers to add talent and value to department.

Plant Care Taker

Walmart
Newton, IA
01.2022 - 05.2022
  • Inspected moisture content of soil to modify existing watering routine
  • Cleaned over 100 plants daily.
  • Discount smaller plants while discarding unhealthy plants.
  • Stocked shelves with lawn and garden supplies.

Customer Service Representative

Wells Fargo
Des Moines, Iowa
08.2018 - 02.2022
  • Resolved issues based on thorough investigations of concerns
  • Met inbound customer needs while maintaining strict performance targets
  • Stayed busy during slow work periods, frequently reviewing department SOP and reviewed procedure updates listed in bulletins
  • Descanted while breaking down issue for customers to understand
  • Maintained excellent customer service receiving 100% in quality checks on 10 out of 12 months.

Automated Logistical Specialist (92A)

Iowa National Guard
Johnston, IA
05.2013 - 05.2020
  • Proficient with Defense Travel System, Microsoft Suite, Internet Organized Explorer, and Microsoft Edge
  • Communicate with over 50 individuals at different levels in military (enlisted and officer) to help them navigate system.
  • Defense Travel Fast learner System, travel pay and entitlements
  • Analyze and research Defense Travel System Ability to work vouchers to identify and correct errors
  • Uses independent judgement to offer independently solutions to help desk calls requesting assistance with
  • Defense Travel System
  • Verify payments are split from voucher to Government Travel Charge Card Team Leadership to ensure customers does not go past due
  • Make outgoing calls and write emails when errors are found
  • Respond to emails and missed calls promptly.

Education

No Degree - General Studies

Dmacc Commuinty Collage
Newton, IA
05.2025

High School Diploma -

Newton Senior High School
Newton, IA
05.2013

Skills

  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Plant care and maintenance
  • Garden center knowledge
  • Seed planting

Timeline

Lead Grower, Store Manager

Coxes Greenhouse
03.2022 - Current

Plant Care Taker

Walmart
01.2022 - 05.2022

Customer Service Representative

Wells Fargo
08.2018 - 02.2022

Automated Logistical Specialist (92A)

Iowa National Guard
05.2013 - 05.2020

No Degree - General Studies

Dmacc Commuinty Collage

High School Diploma -

Newton Senior High School

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Ciara Stanley