Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Chrystal Simoes

Chrystal Simoes

Cleaning specialist
Barnwell,SC
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business.


Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks.


Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel.


Well-versed in training, educating, motivating and supporting staff members.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.


Proficient in using independent decision-making skills and sound judgment to positively impact company success.


Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Skilled cleaning team member bringing 12 years of experience in commercial and residential environments.


Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.


Seasoned facilities team member with expertise in cleaning, stocking and maintaining residential and commercial facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Owner/Operator Specialist

Self Employed cleaning services
Augusta, GA
03.2015 - Current
  • Handled equipment, chemicals and materials properly and with caution.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Cleaning Specialist

Self Employed Services
Augusta, GA
03.2015 - Current
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Home Health Care Aide

Mrs. Jacklyn lackey
West Columbia, SC
10.2018 - 01.2021
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Followed nutritional plans to prepare optimal meals.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance to staff.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Sales Associate

Hwy 88 Mart
06.2013 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Dial America
05.2011 - 01.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Resolved billing concern issues over phone with 100+ customers daily.
  • Assessed caller accounts to determine Medicare explanation of benefits, identify service needs and resolve issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Summerville High School, Summerville, SC
05.2007

Skills

  • Facility and Site Cleaning
  • Safety Standards
  • Hazardous Chemical Handling
  • Conflict Alleviation
  • Company Quality Standards
  • Operating Communication Systems
  • Supply Inventory Management
  • Productivity and Time Management
  • Positive Team Player
  • Hospitality Environments
  • Handling Procedures
  • Special Needs Support
  • Inventory Restocking
  • General Housekeeping
  • Supply Replenishment
  • Hospitality Management
  • Scheduled Maintenance
  • Guest Satisfaction
  • Daily Facility Operations
  • Reading Comprehension
  • Valid State License
  • Daily Workflows
  • Cash Control
  • Social Perceptiveness
  • PPE Safety
  • Interior and Exterior Cleaning
  • Conscientious and Detail-Oriented
  • Providing Feedback
  • Minor Mechanical Repair
  • Adaptable and Flexible
  • Special Requests
  • Safety
  • Guest Inquiries

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Home Health Care Aide - Mrs. Jacklyn lackey
10.2018 - 01.2021
Owner/Operator Specialist - Self Employed cleaning services
03.2015 - Current
Cleaning Specialist - Self Employed Services
03.2015 - Current
Sales Associate - Hwy 88 Mart
06.2013 - 01.2016
Customer Service Representative - Dial America
05.2011 - 01.2013
Summerville High School - High School Diploma ,
Chrystal SimoesCleaning specialist