Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Interests
Timeline
CustomerServiceRepresentative

Christopher Wilke

W
Jacksonville,North Carolina

Summary

Pragmatic Leadership Student committed to mentoring and helping skills to achieve success and good academic results. Friendly and respectful individual with excellent public speaking skills and genuine desire to help peers. Skillful in assisting difficult problems and advising students with academic planning, scheduling and registration procedures. Motivated self-starter eager to learn new offerings.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Crew Team Member

Zaxby's Restaurant
Jacksonville, NC
05.2022 - Current
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Used proper techniques to prepare food and ingredients.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers at drive-thru and took food orders.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared products following restaurant, health and safety standards and procedures.

Shift Supervisor

Hungry Howies Pizza & Subs
Jacksonville, NC
05.2021 - 05.2022
  • Completed store opening and closing procedures and balanced tills.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Library Student Assistant

Onslow County Public Library
Jacksonville, NC
07.2021 - 11.2021
  • Aided patrons with use and access to technology, resources and materials.
  • Checked out and checked in items using library computer system.
  • Answered general questions in person, by phone and over email.
  • Organized returned books and materials and assisted with shelving.
  • Organized special projects and programs that serviced community needs and improved library's public image.
  • Helped with weeding of book and reference collections by sorting heavily worn items.
  • Assisted library staff with clerical duties to help lighten workload.
  • Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.
  • Kept detailed records of lending transactions and library users.
  • Assisted patrons with library's computers and provided information on logging onto Internet.

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
09.2019 - Current

Skills

    Java programming skills

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Accomplishments

  • Achieved a 12.5% raise through effectively helping with dedication of team effort and efficiency.

Affiliations

  • American Marketing Association
  • Association of Information Technology Professionals
  • Project Management Institute
  • American Society of Safety Professionals

Software

Python

C

Office 365

HTML

G-Suite

Javascript

Social Media

Technical Writing

Linux

Ubuntu

Raspberry Pi

Vendor Management

Interests

Guitar

Coding

Journalism

Community Activities

Composing

Hiking

Swimming

Timeline

Crew Team Member

Zaxby's Restaurant
05.2022 - Current

Library Student Assistant

Onslow County Public Library
07.2021 - 11.2021

Shift Supervisor

Hungry Howies Pizza & Subs
05.2021 - 05.2022

High School Diploma -

Jacksonville High School
09.2019 - Current

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