Christopher Kennedy
General Manager
Savannah,GA
Summary
Experienced General Manager with over 9 years of experience in Zaxby's. Excellent reputation for training, development, resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
General Manager
ZAX LLC
Metter, GA
06.2022 - Current
- Managed up to 60+ team members and up to 8 in-store leaders.
- Decreased speed of service times by over 1:30
- Increased year-over-year sales from on average -10% to +12% in four months.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managed budget implementations and employee evaluations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
District Training Manager
ZAX LLC
, GA
07.2021 - 06.2022
- Helped facilitate training and training programs in 8 stores.
- Increased CZT knowledge and helped them fulfill their roles.
- Helped train new assistant managers and general managers.
- Helped improve knowledge of tenured assistant managers and general managers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Selected and assigned instructors to conduct specific training programs.
- Developed surveys to identify training needs based on projected production processes and changes.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
General Manager
ZAX LLC
Statesboro, GA
01.2021 - 04.2022
General Manager
ZAX LLC
Hilton Head Island, SC
04.2018 - 01.2021
Assistant Manager
ZAX LLC
Statesboro, GA
01.2017 - 04.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Team Member/Crew Leader
ZAX LLC
Statesboro, GA
09.2015 - 04.2017
Team Member
Encore Foods INC (Zaxby's)
Grayson, GA
07.2013 - 08.2014
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Maintained order accuracy and customer satisfaction.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Grayson High School, Loganville, GA, US
Loganville, GANo Degree - Business Administration, Marketing, Human Relation
Georgia Southern University, Statesboro, GA, US
Statesboro, GASkills
Performance improvement
undefinedCertification
ServSafe Manager Certification
Timeline
General Manager
ZAX LLC
06.2022 - Current
District Training Manager
ZAX LLC
07.2021 - 06.2022
General Manager
ZAX LLC
01.2021 - 04.2022
General Manager
ZAX LLC
04.2018 - 01.2021
Assistant Manager
ZAX LLC
01.2017 - 04.2018
Team Member/Crew Leader
ZAX LLC
09.2015 - 04.2017
Team Member
Encore Foods INC (Zaxby's)
07.2013 - 08.2014
High School Diploma -
Grayson High School, Loganville, GA, US
No Degree - Business Administration, Marketing, Human Relation
Georgia Southern University, Statesboro, GA, US
ServSafe Manager Certification
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