Professional Objectives
Overview
Skills
Additional Information
Accomplishments
Work History
Career Excellence
Additional Leadership Experience
Career Awards
Publications
Career Awards
Professional Objectives
Publications
Summary
Education
Generic
ChrisTina Reed

ChrisTina Reed

Cleveland,Ohio

Professional Objectives

Experienced specialty program developer proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Engaged leader optimizes collaborative resources to achieve challenging targets; diplomatic in resolving disputes and coordinating diverse teams. Diversity and Inclusion expert seeks opportunity to drive excellence through demonstrative workplace engagement skills, behavior modification and holistic wellness techniques.

Overview

26
26
years of professional experience
1
1
year of post-secondary education

Skills

  • Program Development
  • Diversity, Equity and Inclusion Initiative Planning and Execution
  • Outreach Strategy Implementation
  • Service Excellence
  • Insurance Negotiations and Revenue Cycle Management
  • Cross-Platform Development
  • Data Analysis
  • EMR Planning, Registration Training
  • Performance Optimization
  • Continuous Integration
  • Process Improvement
  • Performance Strategies
  • Complex Problem-Solving
  • Conflict Resolution and Mediation
  • Team Leadership and staff development
  • Customer Relationship Management
  • Cross-Functional Team Management
  • Motivational Techniques
  • Public Speaking
  • Partner Relationship Management
  • Master Level Reiki Practitioner
  • Certified Meditation Instructor

Additional Information

Master Level Reiki Practitioner

Certified Meditation Instructor

Holistic Wellness Practitioner NPI: 1871372052 nppes.cms.hhs.gov

Holistic Wellness Educator

https://www.outcarehealth.org/provider/listing/christina-l-reed/

Accomplishments

  • Developed and expanded comprehensive wellness program at University Hospitals (1,328.998% volume increase; 18,238.8% revenue increase) 2020-2023 (https://www.uhhospitals.org/services/gender-care-services)
  • Developed and Managed Specialized Med/Surg Program at Cleveland Clinic (https://my.clevelandclinic.org/about/community/lgbt-health/transgender-medical-services#services-tab)
  • Developed and Implemented Patient Assistance Program for Life Sustaining Medications at Cleveland Clinic
  • Developed/Facilitated Diversity and Inclusion Sustained Dialogue Program
  • Collaboration established with Transgender Med/Surg Program and Cleveland Clinic Social Work to assist gender diverse individuals
  • Educational presentation-Ohio Board of Cosmetology: training cosmetic therapists in appropriate epilation for vaginoplasty surgical grafting
  • Coalition created with Cleveland Clinic Ombudsman in support of minoritized individuals and their loved ones
  • Secured annual contract with InterContinental Hotel for post op accommodations at discount rate to support the financial needs of patients
  • Cleveland Clinic HEI leadership status 2008 - Present
  • Successfully added coverage to employee health plan for all services supporting gender affirmation, including out of network agreement for services not offered within enterprise
  • Secured referral and concierge agreement between major insurance payers and Cleveland Clinic Surgical Program for gender affirmation surgery

Work History

Manager

Lush Handmade Cosmetics
San Francisco, CA
2024.03 - Current
  • Enhanced guest satisfaction through staff development on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Utilized critical thinking to resolve challenges.
  • Continuous employee performance evaluations to identify areas for improvement, leading to increased revenue.
  • Reduced staff turnover rate by fostering a positive work environment and providing regular feedback to team members.
  • Mentor new hires through comprehensive onboarding process, resulting in faster integration into the team and reduced training time.
  • Respond to guest concerns in positivity and offer gratitude tokens to build customer loyalty.
  • Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area and support partnering organizations.

Program Developer/Program Director

University Hospitals of Cleveland
Cleveland, OH
04.2020 - 11.2023
  • Identified and eliminated disparities to holistic wellness through research and innovation
  • Developed service excellence strategy
  • Delivered 18,238.8% revenue increase between 2020 and 2023
  • Fiscal planning and budget management
  • Created, taught and executed conflict resolution and service recovery programming
  • Community relations management; further bridging the gap in care by partnering closely with community service providers to ensure seamless continuity of care
  • Developed and facilitated diversity and inclusion sustained dialogue sessions to thousands of caregivers across the enterprise and in the community
  • Developed/Implemented crisis prevention and management program
  • Developed innovative program solutions by identifying and analyzing patient needs, leading to increased patient satisfaction
  • Collaborated with cross-functional teams for seamless care delivery, resulting in improved efficiency, increased patient/provider satisfaction and increased revenue
  • Optimized existing programs through continuous improvement initiatives, enhancing overall performance and functionality
  • Designed customized program modules tailored to patient and community needs
  • Implemented best practices in program development processes, elevating the quality of care and reducing errors
  • Presented detailed progress reports to stakeholders at regular intervals, maintaining transparency and managing expectations effectively
  • Stayed up-to-date with emerging trends in program development to ensure cutting-edge care was provided to patients
  • Streamlined communication channels between departments by implementing effective collaboration tools within program development projects
  • Identified potential risks during the planning phase of projects, mitigating possible delays or complications throughout the development process
  • Assisted in the recruitment process for new team members by evaluating technical abilities and cultural fit during interviews
  • Established clear documentation procedures for all developed programs, making future updates more efficient
  • Facilitated brainstorming sessions among team members to generate creative ideas for program enhancements or new service offerings
  • Performed research and analysis to develop new services
  • Stored, retrieved and manipulated data for close analysis of program performance and revenue
  • Provided subject matter expertise to project team members and care providers and guided critical decisions in politically uncertain climates

Program Developer/Manager/Coordinator

Cleveland Clinic Main Campus
Cleveland, OH
01.2010 - 01.2020
  • Developed and directed world renowned multidisciplinary gender affirming medical/surgical program specializing in care for minoritized people
  • Spearheaded innovative program solutions by identifying and analyzing client requirements, leading to increased customer satisfaction
  • Developed innovative program solutions by identifying and analyzing patient and provider needs, leading to increased satisfaction
  • Collaborated with cross-functional teams for seamless care delivery, resulting in improved efficiency and reduced error
  • Optimized existing programs through continuous improvement initiatives, enhancing overall performance and functionality
  • Managed multiple projects simultaneously while maintaining strict deadlines, ensuring timely completion of all deliverables
  • Implemented best practices in program development processes, elevating the quality of output and reducing errors
  • Presented detailed progress reports to stakeholders at regular intervals, maintaining transparency and managing expectations effectively
  • Stayed up-to-date with emerging technologies and trends in program development to ensure cutting-edge solutions were provided to patients and caregivers
  • Improved overall system performance by conducting comprehensive code reviews and optimization techniques
  • Streamlined communication channels between departments by implementing effective collaboration tools within program development projects
  • Delivered behavior modification techniques to support patients in obtaining wellness goals
  • Contract negotiations with major payers for affirming surgical services
  • Community resource management
  • Developed and facilitated Diversity and Inclusion sustained dialogue program to increase awareness across enterprise
  • Delivered conflict resolution and service recovery
  • Mentored junior developers on technical skills and industry standards, fostering a collaborative work environment

NREMT-A, NRMA, Medic

Cleveland Clinic Cardiac Rehabilitation and Preventive Cardiology
01.2005 - 01.2010
  • Delivered emergency Response and Triage
  • AHA BCLS Instructor for Healthcare Providers, First Responders and Civilians; trained thousands of individuals in quality, proficient life support techniques
  • Performed cardiovascular testing: Stress Testing, EKG and PVR/Segmental Pressure Testing
  • Delivered emergency Response and Triage
  • Processed insurance coverage determination for services and medications
  • Developed/Managed patient assistance program for life saving cardiovascular medications
  • Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans
  • Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations
  • Reduced response times to critical incidents by efficiently prioritizing emergency calls and dispatching appropriate medical personnel
  • Increased overall patient satisfaction by providing compassionate care and addressing individual concerns during consultations
  • Promoted preventive health measures through educational initiatives, including workshops and community outreach programs
  • Mentored junior staff members, sharing expertise in best practices for patient care and emergency response techniques
  • Collaborated with interdisciplinary teams to develop effective treatment strategies for complex cases, optimizing patient outcomes
  • Expedited the diagnostic process by skillfully interpreting test results and accurately identifying underlying medical conditions
  • Strengthened communication between healthcare providers, fostering a collaborative environment that improved overall patient experience
  • Contributed to research projects aimed at advancing medical knowledge, aiding in the development of new treatments or therapies
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care
  • Facilitated smooth transitions between departments during hospital transfers, minimizing potential disruptions in ongoing treatments or evaluations
  • Continuously updated personal skills set through professional development courses and training seminars related to emerging trends in medicine
  • Participated in disaster relief efforts as part of a specialized medic team, providing essential assistance during emergencies
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care
  • Maintained a safe and hygienic work environment by adhering to infection control guidelines and implementing appropriate preventive measures
  • Recorded patient health histories and asked questions to determine cause of illness or injury
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping
  • Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge
  • Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival
  • Responded to emergency situations to provide immediate and life-saving medical care

NRMA; First Assistant

Naser Danan, MD - University Hospitals, Pediatrics
01.1998 - 01.2005
  • Delivered childhood immunization, pediatric phlebotomy and laboratory testing
  • Recruitment and Career Development Professional Intern/Mentor
  • Assisted surgeons during examinations and treatment, ensuring optimal patient outcomes
  • Maintained a sterile environment to minimize infection risks throughout all procedures
  • Improved patient safety through accurate monitoring of vital signs
  • Managed inventory of supplies, ensuring availability
  • Educated patients on post-immunization care to promote swift healing and minimize complications
  • Administered medications under supervision as per provider's instructions, ensuring proper dosages for optimal results
  • Provided hands-on assistance in emergency situations, contributing to successful outcomes under high-pressure conditions
  • Adhered strictly to established protocols and guidelines while assisting provider
  • Mentored junior staff members, sharing expertise to enhance overall team performance
  • Continuously updated professional knowledge about new techniques or technologies applicable for first assistant roles
  • Contributed towards institutional improvements by participating in quality improvement initiatives aimed at enhancing patient care standards
  • Ensured compliance with all regulatory requirements related to the first assistant role, fostering a culture of safety within the organization
  • Recognized safety hazards and initiated appropriate preventive measures to ensure safe patient experience
  • Monitored patient vital signs, reporting changes to provider for further investigation

Career Excellence

Program Developer/Director, University Hospitals, Cleveland, Ohio

Comprehensive multidisciplinary subspecialty service line - Identified and addressed disparities to holistic wellness - Developed and implemented service excellence strategy - Own, teach and execute conflict resolution and service recovery programming - Community relations management - Pre-Service Insurance Authorization and Revenue Cycle Management Training - Developer, trainer, facilitator: Diversity and inclusion sustained dialogue (Delivered to over 5,000 participants) - Development/Implementation: Crisis prevention and management program - Served as advisor for EPIC (EMR) registration and SOGI data build - Trained 5,000 caregivers on EMR registration technique

Program Developer/Coordinator, Cleveland Clinic Center, Cleveland, Ohio

World renowned multidisciplinary medical/surgical program - Managed surgical services - Delivered behavior modification techniques to support patients in obtaining goals - Social work coordination - Contract negotiations with major payers for affirming surgical services - Community resource management - Developed and facilitated Diversity and Inclusion sustained dialogue program (Delivered to over 20,000 participants) - Development/Implementation: patient crisis management program - Owned conflict resolution and service recovery - Insurance Authorization and Revenue Cycle Management

Program Developer/Program Manager, Cleveland Clinic Endocrinology Pride Clinic, Cleveland, Ohio

Developed and implemented world renowned care program for gender affirming hormone therapy, primary care and subspecialties - Developed and implemented diversity and inclusion education and support initiatives for employees across enterprise - Instructor: AHA BCLS for healthcare providers, first responders and civilians - Provided emergency response and triage - Owned insurance coverage determination services for medications - Crisis intervention, de-escalation and Service Recovery - Created and Managed Financial Assistance Program for specialty medications

Medic, NRMA, Cleveland Clinic Cardiac Rehabilitation and Preventive Cardiology, Cleveland, Ohio

CAAHEP-accredited Paramedic - AHA BCLS Instructor for Healthcare Providers, First Responders and Civilians - Performed cardiovascular testing: Stress Testing, EKG and PVR/Segmental Pressure Testing - Emergency Response and Triage - Insurance Coverage Determination for services and medications - Provided training and orientation - Intern Mentorship - Developed/Managed patient assistance program for life saving cardiovascular medications

NRMA, First Assist, Naser Danan, MD - UHHS Pediatrics

Nationally Registered Medical Assistant - AHA BLS Instructor for Healthcare Providers, First Responders and Civilians - Emergency Response - Delivered childhood immunization, pediatric phlebotomy and laboratory testing - Training and orientation - Recruitment and Career Development Professional Intern/Mentor

Additional Leadership Experience

  • Board Member, University Hospitals Employee Resource Group, 2020, Present, Enterprise Policy Review/Revision - HEI Certification Program Development and Annual Recertification Review - Employee Engagement Program Planning and Implementation - Diversity and Inclusion Visibility and Member Recruitment
  • Content Expert, University Hospitals, 2020, Present, Develop and deliver diversity and inclusion presentations - Research protocol review and revision - Ongoing needs assessment and program development
  • Board Member/Co-Chair, Clinic Pride Employee Resource Group, 2005, 2020, Enterprise policy review/revision - HEI certification program development and annual recertification review - Employee engagement program planning and implementation - Diversity and inclusion visibility and member recruitment - Annual community engagement planning and implementation
  • Content Expert, Cleveland Clinic LGBTQI+ Speakers' Bureau, 2005, August 2020, Diversity and Inclusion Program - Develop and Deliver Diversity and Inclusion Presentations - Ongoing needs assessment and program development
  • Content Expert, Cuyahoga Community College Conflict Resolution and Peace Studies, 2014, 2016, Panelist: Sustained dialogue series
  • Board Member, Cuyahoga Community College Conflict Resolution and Peace Studies Program, 2015, 2016, Developed conflict resolution and peace studies program content - Ongoing needs assessment and program development
  • Co-Chair/Clinic Pride Diversity and Inclusion Education Committee, August 2005, 2018, Lead content expert-program development - Recruit dialogue facilitation candidates - Develop and oversee D/I "Train the Trainer" program - Trained new D/I facilitators and trainers - Oversee committee activity and projects - Ongoing needs assessment and program development

Career Awards

  • City of Cleveland Heritage Day Award for Health and Wellness, October 2022
  • Honors Award from Ohio Senator Nickie Antonio, October 2022
  • Enterprise Level Caregiver Award - Cleveland Clinic, 2014

Publications

(Jan 2019) Learning Your Child Is Struggling With Gender Identity - "What Should I Do Next?" Connecting For Kids

(Apr 2012) "Hyperprolactinemia Due To Chronic Nipple Piercing [ndash] An Urban Legend?" Endocrine Society 9th Annual Meeting

Career Awards

  • City of Cleveland Heritage Day Award for Health and Wellness, October 2022
  • Honors Award from Ohio Senator Nickie Antonio, October 2022
  • Enterprise Level Caregiver Award - Cleveland Clinic, 2014

Professional Objectives

Program Developer/Director, Diversity and Inclusion Expert seeking opportunity to drive excellence through demonstrative workplace engagement skills, behavior modification and holistic wellness techniques, and leadership experience.

Publications

(2019) "Ask The Expert: Learning Your Child Is Struggling With Gender Identity - "What Should I Do Next?", Connecting For Kids; 09 Jan 2019

(2012) "Hyperprolactinemia Due To Chronic Nipple Piercing [ndash] An Urban Legend?", Endocrine Society's 9th Annual Meeting & Expo

Summary

Proactive visionary leader with over 15 years of experience in the healthcare industry. Proficiencies in education and, staff engagement and development. Service excellence-oriented team player with expertise generating optimal retention levels while exceeding organizational goals.

Education

NRMA -

-

NREMT-A - Emergency Medicine

-
01.1990 - 05.1991

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