Christina Jennings
Looking for remote based work
Macungie,PA
Summary
Highly experienced and consistently recognized for excellent customer service. Known for being able to work efficiently independently. Gifted at working with all types of personalities and have a great performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Senior Inside Sales Representative
Supermicro Corporation
San Jose, CA
05.2018 - 08.2021
- Processed over 10 million dollars in orders a year.
- Trained new employees to help build highly knowledgeable and successful team.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Prioritized tasks and projects to meet tight deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with multiple inner departments for timely built and delivery of products.
- Collaborated with account managers to provide exceptional customer service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked closely with other departments to promote products and marketing campaigns.
Restaurant Manager
Hanuman Thai Cuisine
San Jose , CA
07.2015 - 04.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Administrative Coordinator
San Jose Fumigation
San Jose, CA
08.2014 - 06.2015
- Prepared detailed documents in preparation for fumigation of homes.
- Coordinated with customers to schedule fumigation of their homes.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with PG&E to schedule shut off and turn on of gas for homes that are fumigated.
- Prepared detailed documents and reports in adherence administrative processes.
Senior Inside Sales
Arista
Fremont , CA
07.2009 - 08.2014
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and deliver customer sales quotes.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
Education
Associate of Arts -
San Jose City College
San Jose06.2010
Skills
- Self-starter with ability to work independently with minimal supervision
- Proven ability to measure and manage work from afar, including driving successful relationships with internal team and customers
- Account and personal management
- Team player
- Proficient in Excel, Word and PowerPoint
- Excellent communication skills; written and verbal
- Enthusiasm for exceeding customer expectations and driving continuous improvements
- 23 years of customer service
- Quick learner
Languages
Tagalog
Timeline
Senior Inside Sales Representative
Supermicro Corporation
05.2018 - 08.2021
Restaurant Manager
Hanuman Thai Cuisine
07.2015 - 04.2018
Administrative Coordinator
San Jose Fumigation
08.2014 - 06.2015
Senior Inside Sales
Arista
07.2009 - 08.2014
Associate of Arts -
San Jose City College
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