Demonstrated history of strengthening policies, procedures and key relationships with effective negotiation, project management and decision-making abilities. Effective at coordinating teams, documentation and resources to accomplish program objectives. Polished, professional and diplomatic in all interactions.
Hi, I’m
Christina Henderson
Belleville,IL
Summary
Overview
8
years of professional experience
Work History
Touchette Regional HospitalCentreville, IL
Facility and Maintenance Operations Analyst
01.2022 - Current
Job overview
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Reduced development costs by 15% by creating plans to merge related product services into one, more streamlined product.
- Acquired resources for projects and processes, provides technical management of suppliers, and leads process improvements
- Monitored vendor activities, ensures work activities meet scope of work and follow established procedures.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Drove operational improvements which resulted in savings and improved profit margins
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Nature's BakeryHazelwood, MO
Quality Assurance Supervisor
07.2021 - 12.2021
Job overview
- Ensured compliance with all policies, procedures, and standards established by company and federal regulatory agencies.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Worked 16 days nonstop to ensure all KPIs were met for on-time product launch
Rehab Care/Kindred HealthcareSwansea, IL
Program Coordinator
07.2018 - 03.2020
Job overview
- Raised documentation release rates by 8%
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
ATS Transportation/SWIC CollegeEast Saint Louis, IL
Garage Operations Coordinator
11.2013 - 07.2018
Job overview
- Supervised team of 30+ drivers and evaluated fleet management contingencies
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Evaluated upcoming program plans to forecast expected resource needs.
Education
University of PhoenixOnline Campus
MBA from Project Management
12.2021
University Overview
- Relevant Coursework: Project Risk Management & Project Quality Management
University of PhoenixOnline Campus
Bachelor of Science from Mass Communications
03.2017
University Overview
University of PhoenixOnline Campus
Associate of Arts from Accounting
10.2013
University Overview
Skills
- Project Management and Organizing Competencies
- Solid Communication and Critical Thinking
- Trend Modeling
- Vendor Contracts
- Vendor Negotiations
- Cost Control
- Process Improvement Initiatives
- Operational Standard Development
- Project Plans
- Change Management
- Excel
- Project Definition
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Facility and Maintenance Operations Analyst
Touchette Regional Hospital
01.2022 - Current
Quality Assurance Supervisor
Nature's Bakery
07.2021 - 12.2021
Program Coordinator
Rehab Care/Kindred Healthcare
07.2018 - 03.2020
Garage Operations Coordinator
ATS Transportation/SWIC College
11.2013 - 07.2018
University of Phoenix
MBA from Project Management
University of Phoenix
Bachelor of Science from Mass Communications
University of Phoenix
Associate of Arts from Accounting
Similar Profiles
Kelsey RallsKelsey Ralls
Registered Nurse, Emergency Department at Touchette Regional HospitalRegistered Nurse, Emergency Department at Touchette Regional Hospital
Brenda MiltonBrenda Milton
Patient Access Representative at Touchette Regional HospitalPatient Access Representative at Touchette Regional Hospital
MARY JACKSONMARY JACKSON
Behavior Health Technician at Touchette Regional HospitalBehavior Health Technician at Touchette Regional Hospital