Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Christina Hatcher

Port Saint Lucie,Florida

Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Night Auditor

Marriott International, Inc.
Port Saint Lucie, Florida
04.2022 - Current
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Reviewed daily financial statements and completed end-of-day paperwork in Microsoft, Marsha, and Fosse with 100% accuracy.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Reported financial data and updated financial records in ledgers and journals.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Input financial data and produced reports using Fosse and Microsoft Excel.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Pit Operator

Amazon
Jupiter, FL
06.2020 - 03.2022
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.

Medical Assistant

Dr Friedman
Jupiter, Florida
06.2012 - 12.2015
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Compiled necessary documents for surgical billing packages.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Server

Ale House
Jupiter, FL
09.2008 - 11.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.

Bartender

Kiwi's Clubhouse
Orlando, FL
11.2005 - 03.2008
  • Set up glassware, liquor and other necessary supplies for special events.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

Medical Assistant - Medical

Lincoln College
West Palm Beach, FL
08.2008 - 12.2010

Skills

Front desk operations

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Software

Proficient in Microsoft and Fosse

Timeline

Night Auditor

Marriott International, Inc.
04.2022 - Current

Pit Operator

Amazon
06.2020 - 03.2022

Medical Assistant

Dr Friedman
06.2012 - 12.2015

Server

Ale House
09.2008 - 11.2014

Medical Assistant - Medical

Lincoln College
08.2008 - 12.2010

Bartender

Kiwi's Clubhouse
11.2005 - 03.2008

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Christina Hatcher