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Christiana Ituen
Liverpool
Summary
Positive and upbeat Customer Service Specialist bringing 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Customer Service Advisor
Liverpool City Council
07.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Scottish power energy company
2 2024 - 5 2024
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Processed refunds, exchanges and service requests for customers.
- Handled high-volume telephone calls to address and resolve customer queries.
Customer Operations
TATTI LASHES COMPANY
09.2023 - 12.2023
- Processed customer orders, liaising with the warehouse to ensure timely order fulfillment
- Resolved queries pertaining to customer orders in a timely and efficient manner
- Established warm and friendly rapport whilst interacting with customers by phone, email, and on live chat
- Handled customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Recorded and processed call information, helping to strengthen the quality of customer data.
Customer Operations
NEXT DISTRIBUTION COMPANY
04.2022 - 06.2022
- Processed orders and prepared shipping documents for delivery to stores
- Organized warehouse product placement, enabling efficient storage and retrieval
- Managed inventory movements to process incoming shipments and organize storage plans
- Utilized various customer support channels to resolve a wide range of customers' queries within the target timeframe.
Customer Service Representative
ITUEN AND PARTNERS AUTOMOBILE COMPANY
01.2020 - 11.2021
- Responded to customer inquiries via phone, email, and walk-in customers
- Resolved queries and complaints in a timely and professional manner
- Coordinated and scheduled service appointments with the service department
- Provided guidance to customers regarding their automobile purchases and services to ensure excellent customer service throughout the sales process
- Maintained accurate customer records and kept detailed notes on all customer interactions and transactions
- Resolved customers' issues in line with company policies and procedures, and escalated issues when necessary.
CUSTOMER SERVICE AGENT
GUARANTY TRUST BANK, NG
01.2019 - 12.2019
- Resolved customer queries over the phone and by email
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Input customer information, call notes, and personal data onto the internal database
- Built rapport with customers through courteous and professional communications
- Addressed customer service inquiries quickly and accurately
- Processed customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Warehouse Operative
HelloFresh
10.2018 - 02.2019
- General Warehouse duties
Education
Bachelor of Business Administration - Business Administration
Enugu State University
Skills
Excellent communication skills, both verbal and written
Exceptional problem solving and decision making skills
Detailed and result oriented
Enthusiastic and self-motivated
Team collaboration
Excellent level of IT proficiency
Administrative and Business operations
Customer Support
Ability to multitask and manage time effectively
Microsoft Office
Professional telephone demeanour
Salesforce CRM
Product knowledge
Additional Information
GAP EMPLOYMENT FROM JULY 2022 TO JULY 2023
REASON: MATERNITY
Certification
Linkedin learning certificate: CUSTOMER SERVICE FOUNDATION
Timeline
Customer Service Advisor
Liverpool City Council
07.2024 - Current
Customer Operations
TATTI LASHES COMPANY
09.2023 - 12.2023
Customer Operations
NEXT DISTRIBUTION COMPANY
04.2022 - 06.2022
Customer Service Representative
ITUEN AND PARTNERS AUTOMOBILE COMPANY
01.2020 - 11.2021
CUSTOMER SERVICE AGENT
GUARANTY TRUST BANK, NG
01.2019 - 12.2019
Warehouse Operative
HelloFresh
10.2018 - 02.2019
Customer Service Representative
Scottish power energy company
2 2024 - 5 2024
Bachelor of Business Administration - Business Administration
Enugu State University