Hi, I’m
Christian Brashear
Senior Enterprise Customer Success Manager
Austin,TX
Summary
As an Enterprise Customer Success Manager, I focus on achieving ongoing value realization by taking a consultative and business-focused approach when driving customer adoption and advocacy. With extensive experience managing high profile portfolios of Fortune 500 accounts, I strive to deliver an innovative and solution-driven customer experience. Playing the role of a trusted advisor, I have worked across various verticals, servicing some of the largest enterprises helping solve their business objectives, managing all aspects for a successful outcome.
Overview
14
years of professional experience
6
years of post-secondary education
2
Languages
Work History
LogitechAustin, TX
Manager, Enterprise Customer Success
01.2021 - Current
Job overview
- Manage ≈15 enterprise accounts within South Central Region and exceeded 13.5M quota by 132%
- Ensure customers get the most value from Logitech and increase adoption by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts
- Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales
- Define and build operational processes to provide personalized customer journeys that deliver a consistent customer experience across all interaction channels
- Coordinate with leaders across the organization to align people, resources, and processes to improve the customer engagements in sales, support, product development, and other business groups
BoxAustin, Texas
Senior Field Customer Success Manager II
03.2018 - 01.2021
Job overview
- Owned and exceeded ≈6M ARR renewal quota across account portfolio consisting of 30+ enterprise accounts within TOLA region
- Served as a trusted advisor, enabling customers to leverage the full value of Box through Executive Business Reviews, Joint Success Plans, and Strategic Product Roadmap discussions
- Drove product stickiness and help customers expand Box foot print by driving retention and cross-sell opportunities through a deep understanding of customer business objectives
- Created account risk playbooks to identify and manage churn risks, leading to established best practices on maintaining customer health and mitigating renewal churn
- Functioned as the voice of the customer by encouraging customer participation in Customer Advisory Boards and providing customer feedback to product team/engineering for future enhancements
InformaticaAustin, TX
Senior Cloud Customer Success Manager
07.2015 - 03.2018
Job overview
- Maintained an average NRR of 112% by driving up-sell, cross-sell and renewals of cloud-based data integration solutions through consultative, strategic account management
- Pioneered and developed customized onboarding process to facilitate consistent implementation and deployment for project kickoffs and go-live of net new accounts
- Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Identified net new LOB opportunities and consulting deliverables, leading to cross functional engagement with Sales and Professional Services teams to book and implement
- Understanding of high-level business, functional, and technical solution requirements in order to facilitate communication and coordinate discussions that drive decisions at the appropriate stage of the process
InformaticaAustin, Texas
Enterprise Account Executive, Territory
01.2015 - 07.2015
Job overview
- Exceeded metrics and sales quota by attaining 130% by assuming responsibility for the overall sales growth strategy and business development activities required to create a profitable book of business
- Established executive partnerships focused on business outcome deliverables
LifesizeAustin, TX
Channel Account Manager
08.2011 - 12.2014
Job overview
- Met quarterly quotas along with growing account by 20% within first 2 quarters
- Developed, cultivated, and strengthened relationships with channel partners and resellers at various levels including C-level executives along with sales, marketing and support levels
- Created marketing strategies with channel partners to increase customer awareness and revenue
- Conducted training sessions to ensure partner’s product sales proficiency
- Presented video collaboration solutions to prospective end-customer with live customized demos
DellRound Rock, TX
Emerging Business Senior Account Executive
11.2008 - 08.2011
Job overview
- Maintained an average quota attainment above 100%
- Managed 300+ purchasing accounts for business with $50K to $150K annual IT expenditures
- Generated an average of $6M in yearly gross sales with an average of 98% account growth
- Consistently performed in role, winning three Rep of the Quarter and one Team Player awards
- Mentored new hires and help establish sound working practices
DellRound Rock, TX
Medium Business Account Manager
08.2007 - 11.2008
Job overview
- Developed and executed daily plan that yielded top 5 performance for four quarters
- Maintained steady account growth rate above 20% with increased line of business penetration
- Established customer pipeline, fielding 30 to 40 inbound calls per day
- Generated an average of $2 million in yearly gross sales, exceeding floor average by $400,000
- Recipient of Sales Rep of the Quarter
Education
University of Texas At Austin, Austin, TX
Bachelor of Arts from International Business
05.2004 - 05.2007
University of Texas At Austin, Austin, TX
Bachelor of Arts from Latin American Studies
05.2004 - 05.2007
Skills
Strategic Account Planning & Implementation
Accomplishments
- Box CSM ‘Blowing Our Customer’s Mind’ Quarterly Award
- Informatica 2015 President’s Club Finalist
- Lifesize Sales Rep of the Quarter – 2 times awarded
- Lifesize Team Player Award
- Dell 2007-2008 Circle of Excellence Awards
- Dell Sales Rep of the Quarter – 3 times awarded
Timeline
Manager, Enterprise Customer Success
Logitech
01.2021 - Current
Senior Field Customer Success Manager II
Box
03.2018 - 01.2021
Senior Cloud Customer Success Manager
Informatica
07.2015 - 03.2018
Enterprise Account Executive, Territory
Informatica
01.2015 - 07.2015
Channel Account Manager
Lifesize
08.2011 - 12.2014
Emerging Business Senior Account Executive
Dell
11.2008 - 08.2011
Medium Business Account Manager
Dell
08.2007 - 11.2008
University of Texas At Austin
Bachelor of Arts from Latin American Studies
05.2004 - 05.2007
University of Texas At Austin
Bachelor of Arts from International Business
05.2004 - 05.2007
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