Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Work Preference
Work Availability
Quote
Interests
Timeline
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Chris Gordon

Plainfield

Summary

For the past 8 years, I have built an effective go-to-market strategy for ServiceNow pre-sales and delivery consulting with Integrated Risk Management (IRM) and Security Operations (SecOps) with two different Elite partners.

Qualified Security and Risk Portfolio Manager with robust background in portfolio management. Demonstrated success in customer roadmap strategies and maturity of risk and compliance performance. Proven ability to configure, build, test and provide effective training for customers.

Overview

11
11
years of professional experience
4
4
Certification

Work History

Integrated Risk Portfolio Manager

CDW
01.2020 - Current
  • Stood up the ServiceNow Services practice areas for Integrated Risk and Security Operations with pre-sales collateral, customer tailored demos, go-to-market enablement for the sales team. Host educational webinars for public enrollment and on-board multiple ServiceNow partners with specialty in IRM and SecOps implementation. Managed annual sales pipeline of about 2m annual for IRM and SecOps respectively. Billable resource 30% in a delivery role to provide oversight, lead workshops, provide training and ensure success.

Principal, Sr. Solution Architect, Sr. Business Process Consultant

AHEAD
01.2016 - 01.2020
  • Established net-new delivery capabilities for legacy GRC and Integrated Risk Management (IRM), Security Operations (SecOps), CMDB Foundation, Customer Service Management (CSM), Human Resources Service Management (HRSM) and ITIL v3. Foundation Training. Led many customer workshops, designed process enablement materials, documented process guides, standardized highly inconsistent workshop decks used throughout the practice. Was often asked to lead customer training and document process guides for large projects. Billable resource 70% in a delivery role. Facilitated many customer demos, in-office briefing center keynote presentations, half or full day customer focused and open to the public training sessions.

Managing Consultant

Logicalis
11.2014 - 01.2016
  • Design net-new delivery capabilities for CMDB Foundation, IT Business Management (ITBM), Customer Service Management (CSM), Legacy Governance, Risk & Compliance (GRC), and Legacy Human Resources Service Management (HRSM). Established a pipeline of 2mm from brand new capabilities. ServiceNow pre-sales specialist for Midwest and Ohio Valley regions. Hosted many ServiceNow User Group (SNUG) events as a keynote speaker and presenter. Led an ITSM blog website hosted by Logicalis, contributed / authored dozens of posts on various topics. Billable resource 30% in a delivery role.

Education

High School Diploma -

Riverside-Brookfield High School
Riverside
06-1986

Skills

  • IT Service Management (ITSM) Expert

  • ITIL V4 Practitioner

  • ITSM Application Platform Owner

  • Operational Risk Management

  • Disaster Recovery and Contingency Planning

  • Compliance Monitoring and Audit

  • Process Design Expertise

  • Cybersecurity Frameworks

  • Third-Party Vendor Risk Assessment and Due Diligence

  • Risk Mitigation Strategies

  • Vulnerability Response Management (VRM) Risk and Remediation

  • Security Incident Response (SIR)

  • Organizational Change Management (OCM)

Certification

  • ITIL V4 Foundations
  • ServiceNow Business Continuity Implementer
  • ServiceNow IRM Pre-Sales Specialist
  • ServiceNow IRM Implementer
  • ServiceNow Certified System Administrator
  • Disaster Recovery Institute Business Continuity Professional
  • Prosci Organizational Change Management Practitioner

Accomplishments

  • Grew IRM and SecOps from $0 to $2,750,000.00 Annual Sales year over year (5-Year Average).
  • Managed (Average) 5 IRM and SecOps opportunities per month, prior 5 Years.
  • 10 Average Closed IRM & SecOps Sales Opportunities Per Year.
  • Average IRM Sales Deal $200,000 - $250,000 (5-Year Average)
  • Average Closed SecOps Deal $325,000 - $375,000 (5-Year Average)
  • Largest IRM Sales Deal $1,300,000.00 (Included IRM, Business Continuity, Third-Party Risk, OCM Training)
  • Largest SecOps Sales Deal $800,000.00 (Included SecOps with 3 Integrations, Vulnerability Response with 2 Integrations, Threat Intelligence with 1 Integration

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work from home option401k matchCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive."
Peter Drucker

Interests

Collecting Vinyl Records from the 80s

Timeline

Integrated Risk Portfolio Manager

CDW
01.2020 - Current

Principal, Sr. Solution Architect, Sr. Business Process Consultant

AHEAD
01.2016 - 01.2020

Managing Consultant

Logicalis
11.2014 - 01.2016

High School Diploma -

Riverside-Brookfield High School

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