Retention, Customer Service Representative
ATT (retired)
02.1999 - 02.2024
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.