CHLOE BROOKS
Washington,DC
Summary
Dedicated Virtual Executive Assistant with excellent experience in the industry. Maintains a professional demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Very Knowledgeable and ready to help businesses thrive.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Assistantease LLC.
08.2018 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive teams and senior management group.
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Increased customer engagement from 0 to over 7,000 engagements weekly through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Atlas Vet Customer Service Representative
Atlas Vet
01.2019 - 08.2020
- Answer multiple incoming calls, daily professionally and route calls to other staff members in line with Atlas's hospital's protocol
- Maintained and increased client satisfaction in the office and waiting room
- Provided care for animals as necessary for overall comfort and health.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Oversaw front desk operations with an eye for hospital's reputation, staff productivity, and operational efficiency
- Kept accounts in balance and ran daily reports to verify totals
- Completed data entry and filing to keep records updated for easy retrieval
Technician/Receptionist
CityPaws Animal Hospital, City Paws Animal, Hospital
03.2013 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assist doctor(s) as needed in both exam rooms and or surgery
- Control flow of each daily schedule and clients in the hospital lobby.
- Answered central telephone system and directed calls accordingly.
- Performed multiline calls and responded to emails in an efficient and quick timely manner.
Education
CMA - Nursing
Fortis College
Landover, MD01.2012
Skills
- Excel Spreadsheets
- Sorting and Labeling
- Mail Handling
- Advanced MS Office Suite Proficiency
- Schedule Management
- Customer Relations
- Multi-Line Telephone Operation
- Public Relations
- Digital Content Development
- Increasing Engagement
Timeline
Atlas Vet Customer Service Representative
Atlas Vet
01.2019 - 08.2020
Executive Assistant
Assistantease LLC.
08.2018 - Current
Technician/Receptionist
CityPaws Animal Hospital, City Paws Animal, Hospital
03.2013 - 11.2018
CMA - Nursing
Fortis College
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