Seasoned professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader with key abilities in marketing, merchandising and sales planning. Seeking a Managerial position with a growth-oriented company.
Overview
13
13
years of professional experience
Work History
Guest Services Associate
Fairfield Inn Marriot
North Charleston
08.2021 - Current
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Business Owner/Operator
CROWN FINANCIAL SOLUTIONS
Ladson, United States
06.2012 - Current
CROWN ENTERTAINMENT LLC / Jun 2012 to Current Promoted business on social media platforms to maximize brand identity and generate revenue.
Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
Collaborated with staff to maximize customer satisfaction and improve bottom-line profitability.
Developed business and marketing plans.
Material Handler Team Lead
Remedy Intelligent Staffing (Ryder Logistic In)
Ladson, SC
02.2021 - 06.2022
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Handled day-to-day shipping and receiving overseeing more than 500 pieces per day.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Oversaw and motivated team of 6 to 15 employees in warehouse to increase efficiency in production.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Proved successful working within tight deadlines and fast-paced atmosphere.
Production Team Leader
Remedy Intelligent Staffing (Regal Technology)
Mt. Pleasant, SC
08.2020 - 02.2021
Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Made sure that products were produced on time and are of good quality.
Maintained organized work area by cleaning and removing hazards.
Examined incoming materials and compared to documentation for accuracy and quality.
Monitored employee actions for adherence to safety procedures.
Prepared reports and technical documentation of day-to-day production processes.
Education
No Degree - Business Administration And Management
Trident Technical College
Charleston, SC
11.2023
No Degree - Cosmetology Education
Coleman Cosmetology School
Coleman, Florida
06.2019
Skills
Creative Solutions
Office Support
Business Services
Data Entry
Verbal and Written communication
Leadership development
Creating marketing plans
Store growth planning
Problem resolution
Customer service
Timeline
Guest Services Associate
Fairfield Inn Marriot
08.2021 - Current
Material Handler Team Lead
Remedy Intelligent Staffing (Ryder Logistic In)
02.2021 - 06.2022
Production Team Leader
Remedy Intelligent Staffing (Regal Technology)
08.2020 - 02.2021
Business Owner/Operator
CROWN FINANCIAL SOLUTIONS
06.2012 - Current
No Degree - Business Administration And Management