Chelsea Bryant
Monterey,Ca
Summary
Hardworking, passionate, results-driven Leader, bringing management and team building experience!
Dedicated, people centric professional with exemplary passion for developing teams, cultivating partnerships and growing business.
Proficient in using sound judgment to address and resolve concerns, optimizing policies, and maintaining internal and external environment to contribute to overall success.
Able to manage multiple priorities with a positive attitude and strong willingness to learn!
Overview
20
20
years of professional experience
Work History
General Store Manager
Sephora USA Corporation
Monterey, CA
09.2010 - Current
- Developed new store location from ground up through hiring and developing diverse team to provide excellent customer service, promoting membership loyalty and increasing customer satisfaction rates and business.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Sephora USA Corporation
Monterey, CA
01.2015 - 11.2017
- Interviewed, hired and trained staff associates to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
Education Lead Manager
Sephora USA Corporation
San Luis Obispo, CA
04.2012 - 01.2015
- Coordinated new hire orientations and provided onboarding and training for new employees.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and collaborating with various levels in the organization.
Department Lead Manager
Sephora USA Corporation
San Luis Obispo, CA
09.2010 - 04.2012
- Set overall department vision and provided team leadership.
- Fostered culture of customer centricity by developing teams with product, marketing, operations knowledge to drive initiatives centered on customer success.
- Evaluated team performance, reported metrics to team members, coached and trained to improve opportunities.
Shift Manager
Starbucks Coffee Company
Paso Robles, CA
03.2006 - 09.2010
Shift Manager
Taco Bell Enterprises
Atascadero, CA
12.2002 - 06.2007
Education
Associate of Science - Business Administration
Cuesta College
San Luis Obispo, CA05.2009
Skills
- Strong planning and prioritization skills to effectively manage multi-level teams
- Goals and Performance
- Profit and Loss
- Finance and Accounting
- Payroll
- Human Resources
- Safety program management & OSHA regulations
- Customer Service & Relations
- Control of Expenses
- Operations Oversight
- Hospitality and Accommodation
- Recruiting and Hiring
- Root Cause Analysis
- Policies and Procedures
- Verbal and Written Communication at Store Level & District Level
- Employee motivation, mentoring, & development
- Employee performance monitoring, evaluation, and corrective actions
References
Available upon request
Timeline
Assistant Store Manager
Sephora USA Corporation
01.2015 - 11.2017
Education Lead Manager
Sephora USA Corporation
04.2012 - 01.2015
General Store Manager
Sephora USA Corporation
09.2010 - Current
Department Lead Manager
Sephora USA Corporation
09.2010 - 04.2012
Shift Manager
Starbucks Coffee Company
03.2006 - 09.2010
Shift Manager
Taco Bell Enterprises
12.2002 - 06.2007
Associate of Science - Business Administration
Cuesta College
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