CHANNING OSAKWE
Indianapolis,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Care Engagement Specialist (Remote)
Engaging Solutions
03.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative/ Scheduler
KAR Auction Services Inc.
01.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled 80-100 customers in fast-paced call center setting in coordination with solid team customer service associates.
- Met customer call guidelines for service levels, handle time and productivity.
Loan Customer Service Representative
Navient Corporation
08.2017 - 05.2018
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled 80 plus calls per day to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
Collections Agent
Sallie Mae Loan Svc & Data Center
10.2016 - 05.2017
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Reached out to approximately 100 account holders daily.
Customer Service Representative /Technical Support Representative
Xerox
04.2014 - 07.2016
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Customer Service Representative
Concentrix
01.2013 - 04.2014
- Met or exceeded service and quality standards every review period.
- Managed call flow and responded to technical support needs of customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Applied Science -
Ivy Tech Community College of Indiana
Indianapolis, IN05.2023
High School Diploma -
Rutherford High School
Panama City Florida05.2009
Skills
- De-escalation Techniques
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- CRM Software
- Microsoft Office Suite
- Strong Analytical and Problem Solving Skills
Timeline
Care Engagement Specialist (Remote)
Engaging Solutions
03.2022 - Current
Customer Service Representative/ Scheduler
KAR Auction Services Inc.
01.2019 - 02.2022
Loan Customer Service Representative
Navient Corporation
08.2017 - 05.2018
Collections Agent
Sallie Mae Loan Svc & Data Center
10.2016 - 05.2017
Customer Service Representative /Technical Support Representative
Xerox
04.2014 - 07.2016
Customer Service Representative
Concentrix
01.2013 - 04.2014
Associate of Applied Science -
Ivy Tech Community College of Indiana
High School Diploma -
Rutherford High School
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