Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Hi, I’m
Chandrea Marshall
Rochester,VT
Summary
Overview
5
years of professional experience
Work History
Catholic Charities Of The Diocese
Intake Specialist
01.2023 - Current
Job overview
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Attended case reviews and provided feedback on client progress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Maximus
Customer Service Associate
01.2018 - 02.2020
Job overview
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Monroe Community CollegeRochester, NY
Associate of Arts from Business Administration And Management
05.2024
University Overview
Skills
- Crisis Intervention
- Group and Individual Instruction
- Conflict Mediation
- Progress Reporting
- Data Entry
- Records Maintenance
- Compassionate Communication
- Critical Thinking Skills
- Case Management
- Records Management
- Research and Analysis
- Consultation and Advisement
- Public Assistance Programs
- Safety and Risk Assessments
Timeline
Intake Specialist
Catholic Charities Of The Diocese
01.2023 - Current
Customer Service Associate
Maximus
01.2018 - 02.2020
Monroe Community College
Associate of Arts from Business Administration And Management
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