Hi, I’m
Champagne Brown
Chicago,IL
Summary
Versatile hospitality professional with 1 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
6
years of professional experience
Work History
Pendry HotelChicago, IL
Hotel Night Auditor
05.2021 - Current
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Reviewed daily financial statements and completed end-of-day paperwork in Opera Cloud with 100% accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
NordstromChicago, IL
Sales Associate
07.2019 - 05.2021
Job overview
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Helped customers navigate store, complete sales, and process returns.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
- Created memorable customer experiences by offering personalized sales support.
Loews HotelsChicago, IL
Front Desk Agent
10.2015 - 07.2018
Job overview
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
Education
Simeon Career AcademyChicago Il
High School Diploma
Kennedy-King CollegeChicago, IL
from Dental Hygiene
06.2025
Skills
- Front Desk Operations
- Account Balancing
- Check in and Checkout Procedures
- Nightly Audits
- Guest Services
Timeline
Hotel Night Auditor
Pendry Hotel
05.2021 - Current
Sales Associate
Nordstrom
07.2019 - 05.2021
Front Desk Agent
Loews Hotels
10.2015 - 07.2018
Simeon Career Academy
High School Diploma
Kennedy-King College
from Dental Hygiene
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