Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Chakravarthi Mannava

IT Project Manager
Pune,MH

Summary

Dedicated IT Project Manager takes hands-on approach to running problematic information technology projects. Boasts over 12 years of experience overseeing technical and planning aspects of tech deployments, installation, maintenance and troubleshooting. Offers strong analytical, planning and organizational skills to manage competing demands. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certificates

Work History

IT Project Manager

Whiz.ai
Pune, India
02.2021 - Current
  • Managed multiple project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Led and managed staff of 6 team members engaged in administering complex Data pipelines, Model Build process, project Upgrades in Whiz.ai.
  • Actively involved in hiring, onboarding and team building processes.
  • Actively involved in performance reviews of teams and provide ratings and feedback for each team member.
  • Recognize high performance and reward accomplishments.
  • Planned, designed and scheduled phases for large projects.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Drove team success through shared vision and recognition of quality performance.

Lead Cognos Administrator and Developer

CompuCom CSI India
Pune, India
09.2019 - 01.2021
  • Responsible for maintaining Cognos servers with day to day monitoring, Working on Alerts, Installing Fix packs, Building new environments and migrating content, defining security and other administrative activities like upgrades and migration etc.
  • Have good understanding on Amazon EC2 Environments and experience in configuring instances on AWS
  • Created Unix Shell scripts, Ansible Scripts to automate day to day activities, upgrade, fix pack activities on Cognos environments
  • Have good expertise on troubleshooting, log analysis, fixing Ansible , shell scripts
  • Collaborating with teams in Change Management tasks
  • Expertise in Creating Reports, Dashboards, Stories, Triggers, Events, Data modules on Cognos Analytics and BI
  • Worked on Tools like CyberArk, Jira, ServiceNow.
  • Set clear team goals and oversee day to day operations of team members and reported progress to management.
  • Create inspiring team environment with open communication culture.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.

Technical Support Specialist

IBM India Pvt. Ltd.
Pune, MH
10.2014 - 08.2019
  • Worked as Product Support Engineer for IBM Cognos Analytics PMR Team based in India.
  • Actively involved working with various customers to resolve PMRs related to Cognos Analytics as well as Cognos Analytics On Cloud Products.
  • Demonstrated Good Knowledge on Cognos BI / Analytics Installation, Configuration, Security, Administration, Installation of patches, Fix packs and Releases of Cognos and its associated components like Gateway, Framework Manager, Cube Designer, Transformer.
  • Demonstrated Sound Knowledge in log Analysis and troubleshooting Cognos server issues. Good Knowledge in Configuring SSO, SSL on Cognos environments.
  • Proficient in working on ticketing Systems like Salesforce, Retain, RTC etc. Innovative approaches put forth in improving processes with in team.
  • My contributions also include conducting knowledge sharing sessions like Tech hurdles, Open Mic session on new features of Cognos to Asia Pacific and EMEA Customers.
  • Key driver in Team Net Promoter scores and Received multiple awards and Education Certifications appreciations for outstanding performance in team.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Activated accounts for clients interested in new services.

Technical Support Analyst

Tech Mahindra Ltd
Pune, MH
04.2012 - 09.2014
  • Good understanding of 3 Tier Architecture of SIEBEL, Data Structure and le
    system. Hands on Knowledge of Siebel Architecture including, Web Servers,
    Application Server, Database Server, Siebel native load balancing.
  • Actively taken part in one of biggest and ambitious project drives of British
    Telecom. It included real time infrastructure upgrade of 40+ production environment UNIX servers from Solaris 9 to Solaris 10 as Solaris End of Service Life (EOSL) program.
  • Worked multiple times in resolving Critical Priority 1 and Priority 2 Issues, for
    operational Failure recovery by coordinating with all respective teams.
    Preparation of documents internal to team, for Users, for Business as well as
    document review for new designs.
  • Deployment Activities – Pre deployment checks, data base script execution,
    shutting down and bringing up complete enterprise including Web, Application,
    Cluster and DB servers, procedures and packages execution, Post Deployment
    sanity checks.
  • Incident management – Quick action on incident raised by clients and proper
    updates to clients.In case of cross component incident coordination across components.
  • Effective understanding of problems associated with incident and working
    closely with development team towards x.
  • Change management – Very good knowledge of Change Management
    process set up by British Telecom and adhere SLA's, so that all changes in live
    are recorded and tracked.

Education

Bachelor of Technology - Computer Science Engineering

MLR Institute of Technology
Hyderabad, TG
10.2007 - 06.2011

Skills

    WhizAI

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Certification

IBM Certified Administrator - Cognos Analytics 11

Timeline

IT Project Manager

Whiz.ai
02.2021 - Current

Lead Cognos Administrator and Developer

CompuCom CSI India
09.2019 - 01.2021

IBM Certified Administrator - Cognos Analytics 11

06-2018

IBM Certified Designer - Cognos 10 BI Report

05-2016

IBM Certified Administrator - Cognos 10 BI

02-2015

Technical Support Specialist

IBM India Pvt. Ltd.
10.2014 - 08.2019

Technical Support Analyst

Tech Mahindra Ltd
04.2012 - 09.2014

Bachelor of Technology - Computer Science Engineering

MLR Institute of Technology
10.2007 - 06.2011

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Chakravarthi MannavaIT Project Manager