Cashmere Green
Pine Bluff,AR
Summary
Experienced entrepreneur successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Self Employed
10.2022 - Current
- Increased customer service success rates by quickly resolving issues.
- Developed and implemented strategies to streamline office operations.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Certified and attested power of attorney documents, acknowledgements and deeds
Call Center Customer Service Representative
ARISE
03.2019 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Implemented and developed customer service training processes
- Responded to customer calls and emails to answer questions about products and services
- Documented and detailed calls and complaints using call center's CRM database
- Maintained and managed customer files and databases
IT Support Specialist
Kelly Services
05.2019 - 01.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Delivered onsite technical support for 20 employees.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
Virtual Assistant
LAW FIRM: Foley & Lardner
05.2016 - 02.2021
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information about Legal Services.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Call Center Customer Service Representative
ARISE
04.2016 - 08.2018
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained and managed customer files and databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Generated customer service reports to track customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Accountant
KDOE & SOULS CMA Group
01.2015 - 04.2017
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
Education
Bachelor of Arts - Applied Engineering
Rust College
Holly Springs, MS04.2012
Skills
- Training and Development
- Security Administration
- Information Updates
- Cloud Applications
- Meeting Leadership
- Business Correspondence
- Departmental Support
- PowerPoint Presentations
- Data Verification
- GL Accuracy
- Payroll Operations
- Account Reconciliation
- Manual Writing
- Firmware Development
- Software and Hardware Implementation
- AV Presentation
Certification
- CNP - Certified Notary Public
Timeline
Certified Notary Signing Agent
Self Employed
10.2022 - Current
IT Support Specialist
Kelly Services
05.2019 - 01.2022
Call Center Customer Service Representative
ARISE
03.2019 - 10.2022
Virtual Assistant
LAW FIRM: Foley & Lardner
05.2016 - 02.2021
Call Center Customer Service Representative
ARISE
04.2016 - 08.2018
Assistant Accountant
KDOE & SOULS CMA Group
01.2015 - 04.2017
Bachelor of Arts - Applied Engineering
Rust College
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